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SalaryJob Title:Eligibility and Navigation Specialist
Department: Workforce Development (WFD)
Reports To: Senior Manager of Training
FLSA Status: Exempt, Full Time (Grant funded program ending October 31st , 2023)
Salary: $40K to $44K per year
Address: 1140 West Loop North, Houston, TX 77055
Job Summary: The Eligibility and Navigation Specialist assists Young Adults receiving services through the Workforce Innovation and
Opportunity Act (WIOA) with eligibility determination, career planning, career decision-making process, including intensive career counseling,
assessment, enrollment into career pathways, and job search assistance and retention services. Advises on labor market trends and guides
participants related to career pathway training/re-training needs in the logistics manufacturing trades, construction and information technology.
It is important that this individual exercise good judgement and due diligence with care when performing duties and communicating on behalf
of Goodwill of Houston. This position is responsible for and must assure that the Workforce Development Department is in total compliance with
regulatory and accreditation standards.
Essential Duties and Responsibilities:
1. Reviews documentation and verify eligibility for young adults according to the Texas Workforce Commission Guidelines for WIOA Out of School Youth.
2. Works with Manager of Training to ensure alignment of WIOA Youth vision that supports an integrated service delivery system and framework to support
out-out-school youth (OSY) participants.
3. Provides intensive employment comprehensive case management and career planning services to individuals who enrolled in Job Connection Services
at the River Oaks Job Connection Center and through virtual services. Maintains a rolling case load per program requirements.
4. Reviews assessments of participant employment and training needs, and individualized employment plan to better guide their job training plans and potential
co-enrollment into any one of Goodwill Houston’s career pathways.
5. Monitors and evaluates participant progress through individualized employment plan; provides guidance and coaching to help participants resolve issues and
remain motivated to obtain and maintain credentials and employment.
6. Maintains relationships with and makes appropriate referrals to other agencies who can assist participant with supportive services designed to mitigate
barriers and enhance employability.
7. Works with Job Connection Center to prepare job seekers for employment, including resume preparation, interviewing skills, and workplace etiquette.
Conducts employment readiness workshops and provides one‐on‐one coaching.
8. Maintains accurate and up-to-date data entry for verification of participant employment status and/or training progress.
9. Ensures participant understands and conforms to program policies and expectations.
10. Provides job development assistance working collaboratively with Job Connection Centers and Business Services team to match participants to appropriate jobs.
11. Place participants in industry related employment and provides ongoing follow up for retention records.
12. Supports participant in job retention, to include resource connection for job sustainability. Assists with reasonable accommodation process.
13. Conducts real time data entry, inputting necessary information into CaseWorthy data management system, maintains electronic and hard copy confidential
files, documents participant progress, prepares progress reports, case notes, and completes and retention employment documentation.
14. Travel to multiple sites and locations as needed.
15. Other duties as assigned.
Minimum Qualifications:
- Bachelor degree is preferred.
- Minimum of two (2) years of workforce development, career services, and/or human services experience
- Computer skills – proficient in Microsoft Office, including Excel and Power Point.
- Resourceful, detail oriented, able to prioritize and manage multiple tasks.
- Understanding of Individual Employment Plan, Case Management and Career Service activities.
- Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches to address those issues.
- Ability to plan, implement and evaluate the achievement of goals, objectives and work-plans.
- Ability to coordinate, motivate and work well with others; experience in a team environment.
- Excellent written and verbal communication skills with a working knowledge of grammar usage, letter writing skills and proofreading.
- Must be able to set goals and complete duties and assignments under strict deadlines
- Must maintain a high level of confidentiality.
- Enthusiasm for organization’s mission.
- Must be able to work independently and within a larger team. Critical Performance Factors:
- Meet or exceed all VETS program outputs, outcomes, and goals for the (calendar/fiscal) year.
- Co-enroll eligible participants into Goodwill Houston’s career pathway opportunities when able.
- Ensure data utilization and accuracy of 90 percent or higher by conducting regular audits of CaseWorthy reporting.
- Ensure all data reports, funding applications and administrative documents are reviewed prior to submission for leadership level approval.
- Execution of WFD projects as assigned
Physical Requirements/Work Environment:
The physical demands/work environment conditions described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Physical requirements include the ability to twist, bend, squat, reach, stoop, kneel, crouch,
push and pull. The employee must be able to lift up to 20 pounds.
