Family Coach (Human Services Case Manager) Bilingual English/Spanish Encouraged

Initial Posting Date:
01/16/2024
Application Deadline:
02/01/2024
Agency:
Department of Human Services
Salary Range:
$3,776 - $5,747
Position Type:
Employee
Position Title:
Family Coach (Human Services Case Manager) Bilingual English/Spanish Encouraged
Job Description:
We Want You to Join Our Warm Springs Engagement Team!
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Do you have a passion for serving Oregon's most vulnerable families and want to assist in their success? Do you want to become part of a dedicated and highly functioning Family Engagement team and part of an organization that actively works on creating a positive culture to thrive in? If this is everything you are looking for in a career, then you could be the newest addition to our Family Engagement team, and we sincerely hope that you consider joining us.
Bilingual Encouraged
This position does not require bilingual language skills but there is a need in the communities that we serve, and all are encouraged to apply. Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. Bilingual differential pay is 5% of the employee's base pay.
We are seeking a Family Coach to join our Warm Springs Self Sufficiency team. In this role, you will monitor the progress and needs and make necessary modifications to the family's case plan. You will assist families through out-reach in various communities, schools, and agencies.
Family Coaches work closely with Oregon families and work is based in the Warm Springs Branch and travel in the local community. Family Coaches access state vehicles to perform these duties. This position is not remote.
Oregon Department of Human Services is committed to an inclusive workforce. We advance equity and diversity in all that we do by welcoming applicants of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse, antiracist and inclusive community.
Employment information session:
If you are interested in hearing more about this position, other positions within ODHS in Central Oregon, benefits, career advancement opportunities and important tips for applying, you are welcome to join an informational meeting via Teams. Some of our staff will be there to share information and answer questions. This is not part of the interview process and is open to the public.
First Monday of every month from 4 to 5 pm PST. Join on your computer or mobile app Click here to join the meeting Or call in (audio only) +1 971-277-2343,,387820144# United States, Portland
Third Monday of every month from 4 to 5 pm PST. Join on your computer or mobile app Click here to join the meeting Or call in (audio only) +1 971-277-2343,,270032421# United States, Portland
Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.
• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a Human Services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

What you need to qualify

• A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field

OR

• A Bachelor's degree in any field and one year of Human Services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

• An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of Human Services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

• Three years of Human Services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
• Must have a valid driver's license and acceptable driving record. Family Coaches work duties take them into the community to work with Oregon families and meet with community partners. They will have access to state vehicles to perform these duties, so an acceptable driving record is required. ADA requests for alternate & acceptable transportation can be made during the interview.
• Individuals with bilingual language skills are encouraged to apply but is not a requirement for this position. Bilingual differential pay is contingent upon passing test(s) evaluating your proficiency in a language other than English. Family Coaches are tested for both their verbal and written skills in a language other than English.

Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work.
Essential attributes
We are looking for candidates with:

• Experience initiating and maintaining relationships and working successfully with diverse populations.
• Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications while demonstrating respect, preserving dignity, and a passion to serve the public.
• Experience successfully organizing work efficiently, prioritizing developing situations, managing multiple tasks with interruptions, as well as managing workloads with competing deadlines. In this role, Family Coaches are working with families on emergent needs and often rearrange priorities to problem solve.
• Experience with direct client service and engagement in dynamic environments.
• Demonstrated ability to maintain professionalism and work with compassion through a trauma informed lens while serving customers and participants that may be experiencing stress, trauma, and/or domestic violence.
• Experience working in the human/social service field interviewing customers to obtain personal and sensitive information to help determine eligibility for agency programs and benefits.
• Experience with case management and assessing customers' strengths & service needs.
• Knowledge of ODHS programs and community resources serving the needs of diverse populations including those that provide services for drug & alcohol issues and the ability to coordinate multiple parties & integrate multiple services.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.
Your duties at a glance
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.
The goal of the Self-Sufficiency Program is to help families address barriers and gain skills and access to employment opportunities to become self-sufficient. TANF is a collection of programs directed at improving the lives of very low-income Oregon families with children.
A Family Coach conducts interviews to determine family need and eligibility. Explores alternate resources and links clients to community services. Completes program applications for program benefits and, if eligible, issues appropriate support payments. Engages clients in family evaluation of strengths. Jointly develops a case plan and identifies the steps the family will take towards self-sufficiency and meeting their basic needs. Monitors progress, needs, and makes necessary modifications to the case plan. Initiates and participates in case staffing, employment readiness, life skills training, and supports job search as needed.
An additional role of the Family Coach is to assist with crisis and safety planning for individuals experiencing domestic violence. The Family Coach completes program eligibility and if appropriate, issues grant payments. They may also assist with supporting resources and services within the community.
Working conditions

• Position is fast paced at times.
• High volume of individual and family contact.
• You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a trauma informed lens.
• You will have contact with a range of people including some who may be experiencing emotional and financial stress.
• You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important.
• Employee's work is conducted in offices, participant's homes, and other community sites.
• Hours of work may vary from day to day and may include evenings and weekends.
• Overtime must be pre-approved.
• Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation. (When needing an ADA accommodation.) Family Coaches work duties take them into the community to work with Oregon families and meet with community partners. They will have access to state vehicles to perform these duties, so an acceptable driving record is required.
• This is not a remote position.

Application instructions & requirements
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• Current State of Oregon employees: Apply via your employee Workday account. Ensure that your Workday is updated and includes your work and education history.
• If you are not a current State of Oregon employee, view this application instructional video.
• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation. Family Coaches work duties take them into the community to work with Oregon families and meet with community partners. They will have access to state vehicles to perform these duties, so an acceptable driving record is required.

Helpful information

• This position is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies.
• Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.
• If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact YvetteSather-Medford via email yvette.c.medford@odhs.oregon.gov . Please be sure to include the job requisition number.
• For District 10/Central Oregon postings, if you wish to inquire more about this position, please email D10CW.SSPHiring@dhsoha.state.or.us

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