Facility Sales and Operations Manager

Facility Sales and Operations Manager

Company Overview
Our mission is to utilize best practices from scientific research in human performance to provide a world-class training environment for athletes and adults of all fitness levels.

Based in Texas, ATH operates three existing training centers – two in Houston and one in the Allen area in DFW. A key step in the company’s mission to help transform hospitals into places of healthy activity and wellness management for all ages. ATH integrates its performance services with other healthcare, academic and professional sports team partners to develop evidence-based strategies for enhancing athletic performance and population health.

Position Overview

The role oversees the day to day operations of membership services and revenue production within the facility. Implementing best practices in ATH systems and its expectations, while building strong synergy with the entire ATH staff. This leadership role requires an ability to execute a sound business plan and lead the team to hit KPIs on a monthly basis.

The Director hires and develops team members who have a passion for our business, while driving long-term, community focused relationships that impact revenue objectives within the facility.

The position builds relationships with fellow leaders to ensure execution of revenue goals and marketing related activities or events within the respective community.

Primary Responsibilities:

Sales

• This position is responsible for providing leadership, management, and oversight of the staff and coaches within the training center related to internal Sales.

• Responsible for achieving or exceeding monthly and annual revenue targets, department budgets, retention goals and KPIs.

Customer Services

• Engages with fellow leadership staff to drive optimal membership growth and retention

• Interact with members to obtain feedback on quality of programs, service levels and overall member satisfaction, as well as build and strengthen relationships with ATH Healthcare Partners and local coaches.

• Ensures all team members understand customer service expectations and parameters.

Administrative

• Manages the hiring, onboarding and review process of new team members

• Facilitates department meetings, team member engagement and team member support.

• Assist with ATH Healthcare & Hospital partners to manage membership programs, focus on attendance, and co-market initiatives collectively with our partners

• Partner with local communities, schools, teams, clubs, coaches, athletes, and parents to promote ATH, create brand awareness and drive sales, revenue, and retention.

• Understand, manage, train on our Hubspot (CRM) and Mindbody

• Weekly reporting on membership numbers and attrition

Facility Maintenance

• Assist in facility maintenance and upkeep following company guidelines and procedures.

• Maintaining the highest standards of facility appearance

Breakdown of Role

• 65% Sales
• 15% Customer Service
• 10% Administration
• 10% Facility Management

Personal Circumstances:

• The successful candidate must be willing to work extended hours including early morning, evening and some Saturdays.
• The successful candidate must have authorization to work within the USA.

Job Type: Full-time

Pay: $47,500.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Customer service: 3 years (Required)
• Sales: 3 years (Required)
• Leadership: 1 year (Required)

Ability to Relocate:

• Allen, TX 75013: Relocate before starting work (Required)

Work Location: In person