Assistant Manager, Sales Operations

Incora™ (a merge of 2 great companies’: Pattonair and Wesco) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defense markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Employee Experience.

We live by our values; Courage, Collaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs.

Scope & Accountability - External

The Assistant Manager, Sales Operations has an advanced knowledge with regards to Incora products, customers, suppliers, and market competition. They are highly proficient and competent in customer engagement, sales negotiation, and are judicious in resolving technical account issues. They have expert knowledge of the OSHA Hazard Communication Standard and will serve in a consultative capacity with both internal and external customers. The Assistant Manager, Sales Operations will oversee a team of auditors and execute the requirements for customer audits, achieving established targets and objectives. This is a high-level position that will also lead, train, and mentor internal and external customers, as well as medical industry professionals. The Assistant Manager is required to be adept in organization, execution, and application of Incora Sales Operations initiatives, policies and programs, that directly support strategic company and individual goals.

Qualifications you will need:

· Maintain a strong understanding of Incora/Wesco Aircraft's current quality standards, product lines, pricing, and delivery schedules as it pertains to the Incora book of business

· Engage existing customers to support sales opportunities (audit, on-site training, expansion of Incora services within various facilities/networks), and meet customer service requirements for inquiries, problem solving, etc.

· Contact former customers that have transitioned within last 5 years to determine feasibility to engage various business opportunities

· Actively represent Incora internally and externally as a technical resource, and provide/ participate in Incora demos as required

· Engage as technical representative for customer base, resolving customer questions, issues or concerns, such as: System operation questions, Trouble shooting customer issues, Customer implementations including start up support and ongoing

· Project Manage and deliver performance objectives related to all aspects of customer audits, including: managing teams of auditors, coordinate audit schedule with customer, travel planning, and executing audit with acceptable metrics (timing, completion, accuracy, etc.)

· Provide on-site or web-based training for new customers, frequency web based “Open Training” for all existing Incora customers, and web-based demos for prospective customers

· Help convert existing customers with new Incora contracts

· Partner with team on data entry vendor support as needed

· Assist with and provide input and information into Incora operating budget process, as required

· Hire, mentor, train and develop staff in provision of the highest levels of quality and customer service, planning and measuring Key Performance Indicators (KPI's) and goals

· Maintain knowledge of supervisory responsibilities and enforce and uphold current Federal and State labor laws, Wesco employment policies, safety, quality and security policies, as applicable

· Attend and/or participate in external/internal customer or company meetings or sales/marketing events and communicate information upwards and downwards, as applicable

· Travel is necessary to the essential duties of the job (up to 50%)

· Perform additional responsibilities as assigned to support Incora team and Operations Manager

About youEducational Requirements:

Bachelor's degree in the area of study of Business Administration, Chemistry, Supply Chain Management, and/or a combination of education and relevant work experience is required.

· 5+ Years of combined experience in fields of Chemical Product Management, Audit, Hazardous materials management, required

· Demonstrated ability to be results-driven and profitability-minded, most specifically in customer engagement and sales negotiations

· Previous audit/inventory experience strongly preferred

· Demonstrated experience in healthcare (hospitals/clinics), lab environment, manufacturing or chemical production industry is a definite plus

· Demonstrated knowledge of Occupational Safety and Health Administration (OSHA) and Environmental Protection Agency (EPA) standards and regulations regarding hazardous materials, required

· Proven ability to train, motivate and mentor internal and external customers and industry professionals

Incora Offers:An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

· We want you to share in the success of Incora, so every employee is eligible for one of our incentives programs.

· We want you to enjoy life as well as work, so we offer great holiday benefits such as 8 bank holidays with an additional (2) Floating Holidays or 16 hours.

· We believe every little helps by offering a generous discount portal only available to Incora employees.

So, if you feel you have all of this, and even more, apply now.

Access to certain of the Company’s products, materials, and technical data contained in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to “U.S. Persons,” which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; and therefore, employment is limited to applicants who meet this “U.S. Person” requirement. Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements.

mmary:
We are seeking an experienced Operations Manager to oversee the daily operations of our company. The Operations Manager will be responsible for managing staff, implementing operational strategies, and ensuring efficient and effective operations. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and a proven track record in operations management.

Duties:
- Manage and supervise a team of employees, providing guidance and support
- Develop and implement operational strategies to improve productivity and efficiency
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
- Ensure compliance with company policies and procedures
- Oversee inventory management, including ordering, receiving, and tracking inventory levels
- Coordinate with other departments to ensure smooth workflow and effective communication
- Handle customer inquiries and resolve any issues or complaints in a timely manner
- Conduct regular staff meetings to communicate goals, objectives, and expectations
- Develop and maintain relationships with vendors and suppliers
- Collaborate with senior management to develop budgets and financial plans

Qualifications:
- Bachelor's degree in Business Administration or related field (preferred)
- Proven experience in operations management or a similar role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent problem-solving abilities with a focus on finding innovative solutions
- Knowledge of sales management principles and techniques
- Proficiency in using cash registers and other point-of-sale systems
- Ability to effectively manage multiple tasks and prioritize responsibilities
- Strong budgeting skills with the ability to analyze financial data
- Excellent communication skills, both verbal and written
- Ability to negotiate effectively with vendors and suppliers
- Experience in store management is a plus

We offer competitive compensation packages based on experience.

If you are a motivated individual with a passion for operations management, we encourage you to apply for this position. Please submit your resume along with a cover letter detailing your relevant experience. We look forward to reviewing your application.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Fort Worth, TX: Relocate before starting work (Required)

Work Location: In person