Facilities Technician

Summary of Position

The Facilities Technician performs day-to-day service and maintenance on cardio and strength equipment. The Facilities Technician performs other duties as assigned, including but not limited to, general maintenance repairs within the physical plant of each assigned Club location, to deliver exceptional member experience.


Essential Duties & Responsibilities

• Successfully repairs out-of-order equipment as requested by clubs and receives sign-off of successful completion by the club staff.
• Communicates with the Facilities Manager daily on progress and obstacles at assigned clubs.
• Consistently achieves at-standard results on the KPI scorecard.
• Responsible for all aspects of the helpdesk ticketing system for assigned clubs.
• Completes thorough club walk-through at each location visited for preventative maintenance (i.e., gym floor, storage, backroom, exterior etc.) and adequate cleaning supplies and equipment.
• Maintains and updates work schedules using Microsoft Outlook.
• Assists with construction and presales as needed.
• Assists with re-equips extractions and installations.
• Maintains company vehicle inventory and cleanliness.
• Accurately documents any work done on warranted equipment. Achieves a minimum of 10% of allotted time to be targeted towards equipment warranty work.
• Assists other Facilities team members as needed.

Experience, Qualifications & Competencies

• Mechanical and electrical service background, highly desired
• Experience working in a fitness club, preferred
• Must have a clean driving record and valid drivers license
• Possess basic computer skills, including knowledge in Microsoft Word, Excel, and Outlook
• Dependable, responsible and takes initiative
• Works well independently and on a team
• Strong customer service skills and a highly effective communicator

Physical Demands

Repetitive motion of wrists, hands, and fingers in activities such as grasping and handling a variety of hand tools.
Significant walking, bending, lifting and squatting with the ability to lift up to 75 lbs.
Will occasionally encounter toxic chemicals during shift.
Average hearing and voice projection abilities to participate in phone/web communications, one-on-one conversations, and large group meetings.
High visual demand, with ability to view close-up and color documents and spreadsheets, both in print format and on computer screens.