Facilities Manager, Property Operations

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We've been changing the game since 2013, and we're not taking our foot off the gas now.

Want more of the story? Check out our background here.

About the team and position

Carvana's Infrastructure Development department is known for its high-performing, team-oriented, fast-pace, in an ever changing environment. We expect bright people, willing to roll up their sleeves, take on new assignments, thrive on ambiguity, and juggle as many things at once. This role will report to the Manager, Regional Facilities. In addition to triaging repair requests within assigned regions, this role will heavily focus on areas such as, vendor management, vendor strategy, process development and improvement. This role requires a self-starter that requires little guidance accomplishing daily tasks. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

What you'll be doing

• Support the facility maintenance request system for all Carvana locations in the assigned portfolio.
• Manage property maintenance programs and assist with site responsibilities.
• Perform periodic site inspections of assigned facilities.
• Develop relationships and act as a liaison between Carvana employees, external vendors, and in some cases, the landlords that maintain the building and equipment at each location.
• Assist with invoicing, annual maintenance budgeting, and cost tracking.
• Management of vendors including, but not limited to:
• Account management
• Leading monthly KPI calls, quarterly business reviews
• Ensuring services are delivered in accordance with contracts, agreed on standards, and documents
• Escalate any instances of sub-par performance
• Partner with the Property Operations Management to provide facilities coverage and after-hours on-call emergency response.
• Own process development and improvements in order to continuously provide innovative ways to deliver excellent service to all facility users.
• Onboarding of vendors at legacy and new locations.
• Ability to streamline and document team processes to improve efficiencies
• Support the process of implementation of new initiatives to facilities as Carvana grows. Ability to manage cross functional trade projects in assigned regions.
• Act as a mentor and assist in the onboarding of new team members. Responsible for training and support of Facilities Specialists to help resolve complex or emergency issues.
• Other duties as assigned.

What you should have

• A Bachelor's degree from an accredited undergraduate institution is preferred.
• 5+ year experience in facilities or a business administration role.
• Ability to travel up to 10% of the time
• Exceptional written, verbal, and interpersonal skills
• Strong analytical and problem solving skills
• Strong Google Suite skills.
• Extensive experience with Facility Management Software (Service Channel, MaintainX,etc)
• Strong organizational skills and acute attention to detail.
• Experience with site budget creation, monitoring, reporting
• Ability to build relationships with peers, executive level management, and external vendors.
• Reliable deadline and time management skills.
• Ability to work both independently and collaboratively.
• Willingness to work within multiple time zones.
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.

It would be great if you also had

• Proficient in google sheets/docs.
• Facility Management experience within the manufacturing, industrial, or automotive industry
• Knowledge of Issue and Project Tracking software.
• PMP or CFM credential

What we'll offer in return

• Full-Time Salary Position.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.