Facilities Management - Workplace Experience Coordinator

Job Description: Job Title: Workplace Experience Coordinator
Bill Rate to CBRE: XX33.50
Duration: Ends: 6/01/2024
Location: West Point, PA - 100% on site
o Travel Requirements: N/A
Hours: Mon-Fri 8am 5pm
Role Overview: The Workplace Experience Coordinator role is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate and service leader. Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
In this role, you would provide experience services and support to increase individual well-being, personal efficiency, and organizational efficiency. As part of a front-of-house team, the Experience Coordinator/Technician will craft an encouraging a comfortable atmosphere for visitors and supporting all employee-facing services.
Day to Day Responsibilities:
Provides coordination and support for delivery of Workplace Services including but not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol and Workplace Onboarding.
Greets employees and announces clients and visitors. Conducts guest registration through badging software. Issues visitor passes and validate parking. Receives and directs incoming calls to appropriate parties.
Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or connect with appropriate partners to address issues.
Curates and coordinates of the Host platform and client materials customized to meet to the full Host experience. Ensures client and company materials follow client and company brand guidelines.
Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
Provides support for Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management. Ensures all billings for business services are invoiced and billed as required.
Collaborates with vendors employees who provide services and goods.
Delivers orientations, such as tours of facility, how to submit a work order, where supplies are kept and ordering procedure, amenities, and software ordering. Provides overview of Host Experience service.
Education Requirements: HSD
Systems/Software Proficiencies: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
Top 5 Must have Skills:
Candidates with restaurant management, hotel experience, retail management will be highly considered for this role. The manager is looking for candidates with both product and customer service skills***
o Comfortable meeting and engaging with new people.
Years Experience Required: 2+
o Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
o Apply a high level of attention to detail as well as strong communication skills.
o Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
o Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
Top Nice to Have Skills:
o Maintenance experience
o Technical savvy
Work Equipment: Laptop
Notes:
Does this position have the potential to convert to direct? Yes, very possible based on performance-This role is TEMP TO HIRE the manager is very interested in long term hire from this contract position.
What does the interview process look like? (Ex: Zoom/MS Teams, onsite, etc.) 2 rounds-virtual and in person
Additional Sills: