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A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file.
Competitive salary available based on qualifications, experience and education of the selected candidate.
Summary
Information and Technology Services (ITS) is looking for a Facilities Coordinator to join the Facilities team with in ITS. In this role, you will receive, evaluate, prioritize, communicate and respond to staff service requests regarding building maintenance, space, phone/data, or AV equipment issues and ensures completion/resolution in a timely manner.
Who We Are
Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about
Responsibilities*
Production Support
Receive, evaluate problems and prioritize response to staff service requests regarding building maintenance, space, phone/data, or AV equipment issues and ensures completion/resolution in a timely manner.. Follow up with customers and technical staff on incidents and requests. This includes creating requests to the U-M plant department for repairs, entering data/voice work orders, basic maintenance of AV equipment, communicating status, and closing out requests, requiring active coordination with team members, service support groups, and vendors to effectively resolve issues and requests.
Act as Building liaison to the UM Plant Departments and/or vendors to coordinate work, and repairs, communicating timelines, status and delays with team and customers. Coordinate space relocations and equipment for staff.Provide data on space use and allocations.
Coordinate and distribute incoming and outgoing deliveries for supplies, packages, equipment and mail to areas in various buildings. This will require transporting items that can weigh up to 50lbs from trucks or warehouse areas, to different building locations and storage areas. Assist staff in coordinating and moving files, belongings, etc. to new building locations. Order and accurately maintain inventories of office and general supplies. Disperse supplies to various areas as requested.
Demonstrate accountability, relationship building, effective communication skills, and quality service in the process of supporting and collaborating with team members, colleagues, departmental staff or vendors, resulting in the understanding of their needs, and meeting or exceeding facilities support requirements.
Demonstrates quality service and accountability in the process of: resolving requests, resulting in accurate, timely, compliant, and efficient solutions as evidenced by: meeting operational metrics and customer needs.
Project Support/Coordination
Assist in the development and implementation of project plans and timelines. Provide status reports, exchange relevant information with management and project teams, and meet timelines. Coordinate the work of UM Plant department and outside vendors. Notify management of potential risks and issues.
Service Improvement
Suggests improvements to processes, procedures and tools that will increase efficiency and effectiveness of facility work. Studies and develops a comprehensive understanding of facility support needed. Following established standards and protocols, develops and conducts analysis and tests, and implements solutions with senior staff members. Following established standards and methodology, develops and conducts analysis and tests, and implements solutions under the direction of senior staff members. Contributes to the development of new and modification of existing standards and processes. Supports product adoption and business process transformation. May develop and edit support knowledge base documentation ensuring materials are accurate and comprehensive.
Demonstrates relationship building and effective communication skills through active listening and frequent communication with team members and vendors, resulting in understanding quality improvement needs and to creating buy-in for enhancements.
Development of Self and Others
Stays current with relevant information for the facility area and on equipment supported. This can include: on-the-job training, attending technical courses or conferences, reading, research, and working with senior staff on testing prior to implementation. Develops and follows best practices and procedures and share knowledge with team members.
Required Qualifications*
Desired Qualifications*
Additional Information
Physical Demands/Work Environment
Punctual, regular, and consistent attendance is required. Some stationary positions, requires mobility to move around an office environment; able to conduct normal amount of work at a computer; will require to travel to various locations on campus; and, moves throughout buildings to provide support and deliver/retrieve boxes/mail/files; periodically moves boxes and equipment across campus and/or within buildings, weighing up to 50 lbs. using proper safety techniques. May require occasional overtime or work during non-business hours and on weekends .
Responsibilities may require:accessing and surveying workspaces at ceiling height or higher; ascends/descends ladders, working on building interiors and exteriors including grounds, building roofs, crawl spaces, equipment rooms and other spaces where space may be confined. Requires site visits for projects, which may include field surveys of active building construction sites.Wearing safety equipment is mandatory as situation requires including but not limited to appropriate clothing and shoes, eye protection, and noise protection devices.
Benefits at the University of Michigan
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
Application Deadline
Job openings are posted for at least seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
242436
Working Title
Facilities Coordinator
Job Title
Facilities Coordinator
Work Location
Ann Arbor Campus
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Its Admin
Department
ITS Admin Arbor Lakes
Posting Begin/End Date
11/22/2023 - 12/06/2023
Salary
$55,000.00 - $62,000.00
Career Interest
Facilities Operations
A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file.
Competitive salary available based on qualifications, experience and education of the selected candidate.
Summary
Information and Technology Services (ITS) is looking for a Facilities Coordinator to join the Facilities team with in ITS. In this role, you will receive, evaluate, prioritize, communicate and respond to staff service requests regarding building maintenance, space, phone/data, or AV equipment issues and ensures completion/resolution in a timely manner.
Who We Are
Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about
Responsibilities*
Production Support
Receive, evaluate problems and prioritize response to staff service requests regarding building maintenance, space, phone/data, or AV equipment issues and ensures completion/resolution in a timely manner.. Follow up with customers and technical staff on incidents and requests. This includes creating requests to the U-M plant department for repairs, entering data/voice work orders, basic maintenance of AV equipment, communicating status, and closing out requests, requiring active coordination with team members, service support groups, and vendors to effectively resolve issues and requests.
Act as Building liaison to the UM Plant Departments and/or vendors to coordinate work, and repairs, communicating timelines, status and delays with team and customers. Coordinate space relocations and equipment for staff.Provide data on space use and allocations.
Coordinate and distribute incoming and outgoing deliveries for supplies, packages, equipment and mail to areas in various buildings. This will require transporting items that can weigh up to 50lbs from trucks or warehouse areas, to different building locations and storage areas. Assist staff in coordinating and moving files, belongings, etc. to new building locations. Order and accurately maintain inventories of office and general supplies. Disperse supplies to various areas as requested.
Demonstrate accountability, relationship building, effective communication skills, and quality service in the process of supporting and collaborating with team members, colleagues, departmental staff or vendors, resulting in the understanding of their needs, and meeting or exceeding facilities support requirements.
Demonstrates quality service and accountability in the process of: resolving requests, resulting in accurate, timely, compliant, and efficient solutions as evidenced by: meeting operational metrics and customer needs.
Project Support/Coordination
Assist in the development and implementation of project plans and timelines. Provide status reports, exchange relevant information with management and project teams, and meet timelines. Coordinate the work of UM Plant department and outside vendors. Notify management of potential risks and issues.
Service Improvement
Suggests improvements to processes, procedures and tools that will increase efficiency and effectiveness of facility work. Studies and develops a comprehensive understanding of facility support needed. Following established standards and protocols, develops and conducts analysis and tests, and implements solutions with senior staff members. Following established standards and methodology, develops and conducts analysis and tests, and implements solutions under the direction of senior staff members. Contributes to the development of new and modification of existing standards and processes. Supports product adoption and business process transformation. May develop and edit support knowledge base documentation ensuring materials are accurate and comprehensive.
Demonstrates relationship building and effective communication skills through active listening and frequent communication with team members and vendors, resulting in understanding quality improvement needs and to creating buy-in for enhancements.
Development of Self and Others
Stays current with relevant information for the facility area and on equipment supported. This can include: on-the-job training, attending technical courses or conferences, reading, research, and working with senior staff on testing prior to implementation. Develops and follows best practices and procedures and share knowledge with team members.
Required Qualifications*
- High school diploma or an equivalent combination of education and experience.
- Minimum of 2 years of experience in a related role requiring confidentiality, timeliness, customer service, organization, progressively responsibility in facilities operations.
- Demonstration of good written, verbal and interpersonal skills.
- Some knowledge of the methods, materials, and equipment used in building facility and renovation activities.
- Demonstrated proficiency in basic computing skills including email, calendaring, and document creation and editing.
- Demonstration of good written, verbal and interpersonal skills
- Ability to meet the requirements of driving a U-M vehicle and have a valid driver license with less than 7 points
- Strong attention to detail, organizational, and time management skills as well as the ability to prioritize tasks in order to meet deadlines
Desired Qualifications*
- Associate's degree in architecture, engineering, energy management, facilities management or an equivalent combination of education and experience.
- Demonstrated knowledge of Microsoft Access, Visio, Footprints, iOffice & CAD software.
- Knowledge of University policies, procedures, and practices related to facilities management.
- Ability to read construction documentation, some knowledge of HVAC Systems; electrical equipment; plumbing; security systems, etc.
- Considerable knowledge of construction management, plumbing, electrical, and mechanical systems.
- Experience in facility planning skills through interactions with areas such as the Director's Office in Plant Extension, Interior Design and other external offices.
- Some knowledge of building systems and applicable codes.
Additional Information
Physical Demands/Work Environment
Punctual, regular, and consistent attendance is required. Some stationary positions, requires mobility to move around an office environment; able to conduct normal amount of work at a computer; will require to travel to various locations on campus; and, moves throughout buildings to provide support and deliver/retrieve boxes/mail/files; periodically moves boxes and equipment across campus and/or within buildings, weighing up to 50 lbs. using proper safety techniques. May require occasional overtime or work during non-business hours and on weekends .
Responsibilities may require:accessing and surveying workspaces at ceiling height or higher; ascends/descends ladders, working on building interiors and exteriors including grounds, building roofs, crawl spaces, equipment rooms and other spaces where space may be confined. Requires site visits for projects, which may include field surveys of active building construction sites.Wearing safety equipment is mandatory as situation requires including but not limited to appropriate clothing and shoes, eye protection, and noise protection devices.
Benefits at the University of Michigan
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
- Dental and Vision Insurance
- Parental and Maternity Leave
Application Deadline
Job openings are posted for at least seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
242436
Working Title
Facilities Coordinator
Job Title
Facilities Coordinator
Work Location
Ann Arbor Campus
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Its Admin
Department
ITS Admin Arbor Lakes
Posting Begin/End Date
11/22/2023 - 12/06/2023
Salary
$55,000.00 - $62,000.00
Career Interest
Facilities Operations
