Expert IT End User Prod

Description
Oxy is an international energy company with assets primarily in the United States, the Middle East and North Africa. We are one of the largest oil and gas producers in the U.S., including a leading producer in the Permian and DJ basins, and offshore Gulf of Mexico. Our midstream and marketing segment provides flow assurance and maximizes the value of our oil and gas. Our chemical subsidiary OxyChem manufactures the building blocks for life-enhancing products. Our Oxy Low Carbon Ventures subsidiary is advancing leading-edge technologies and business solutions that economically grow our business while reducing emissions. We are committed to using our global leadership in carbon management to advance a lower-carbon world. Visit oxy.com for more information.
Occidental strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment, and positively impacting communities where we do business.
We are currently looking for an experienced and motivated individual to fill the position of Expert IT End User Prodwithin our Customer Experience group based in Houston, Texas.

• Monitor system performance and respond to hardware, software, and inquiries by clarifying technical issues and resolving problems first hand or by coordinating other resources as necessary.
• Providing top tier support for all levels of the business up to and including C-suite personnel
• Analyze and solve problems utilizing knowledge of computer access controls and departmental procedures.
• Installing, configuring, and supporting computer hardware, operating systems, and applications. Includes PC hardware, peripherals, software, and IT equipment, printing, and replacing parts as required.
• Must also support the roll-out of new applications.
• Prepare written and verbal presentations and reports.
• Keep local assigned sites informed of upcoming activities.
• Keep customer base informed of changes and issues with the IT environment.
• Work with IT groups to stay current on changes, initiatives, problems and experiences seen across the enterprise
• Must be capable of providing proper documentation and knowledge transfer, such as maintaining and providing solution documentation to other team members, IT and business areas, detailing hardware installations, logically storing project files, and cross-training.
• Model a strong work ethic and take the lead on a variety of support initiatives. Be flexible and willing to adapt to changing business requirements. Continuously learn technologies, customer business needs, and apply techniques to customer needs.
• Conduct formal and informal end-user training on the use of various applications and hardware.
• Ability to manage projects as well as a resource for projects.
• Imaging computers
• Deploying new hardware
• Moving hardware
• Inventory management
• AV/Conference room support
• Follow defined processes
• Log and track incidents in SNOW
• Provide customer support to the business

Qualifications:
Required Qualifications:

• High school diploma is required
• 3 years experience in relevant role
• Experienced with Service Now ticketing software
• Knowledgeable in supporting Windows 10 and O365 products
• Strong communication skills both verbal and written as well as excellent organizational skills
• Ability to multitask and work on multiple tickets and projects concurrently

Relocation will not be provided.
Occidental does not offer sponsorship of employment-based nonimmigrant visa petitions for this role.
Occidental is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Recruitment Fraud:
It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do no originate nor are they associated with our recruitment process.
Oxy does not charge a fee at any stage of the recruiting process. We will never:
Ask you to pay for applications, interviews, meetings, processing, training or for any other fee
Use recruiting or placement agencies that charge candidates an advance fee of any kind or
Request personal information such as passport and bank account details at an early stage of our recruitment process.
We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.