Analyst It End User Prod

Oxy is an international energy company with assets primarily in the United States, the Middle East and North Africa. We are one of the largest oil and gas producers in the U.S., including a leading producer in the Permian and DJ basins, and offshore Gulf of Mexico. Our midstream and marketing segment provides flow assurance and maximizes the value of our oil and gas. Our chemical subsidiary OxyChem manufactures the building blocks for life-enhancing products. Our Oxy Low Carbon Ventures subsidiary is advancing leading-edge technologies and business solutions that economically grow our business while reducing emissions. We are committed to using our global leadership in carbon management to advance a lower-carbon world. Visit oxy.com for more information.

We are committed to using our global leadership in carbon dioxide management to advance a lower-carbon world. Visit Oxy.com for more information.

We are looking for an experienced and motivated individual to fill the position of IT Analyst within our Customer Experience group based in 

A successful candidate will ultimately be responsible for:

• Developing strong customer relationships with the business users to identify strengths, weaknesses, and opportunities.
• Partnering with the business to roll out new technologies, applications, and tools that will positively improve the IT user experience.
• Troubleshooting problem areas in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required.
• Logging and tracking all incidents and service requests into company provided tools. Work with users through a series of actions to help set up systems or resolve issues. Working continuously on a task until completion or escalating to the next level support, when appropriate.
• Installing, configuring, and supporting computer hardware, operating systems, and applications. Includes PC hardware, peripherals, software, and IT equipment, data room equipment, cabling, printing, and replacing parts as required.
• Keep local assigned sites informed of upcoming activities. Keep customer base informed of changes and issues with the IT environment. Work with IT groups to stay current on changes, initiatives, problems and experiences seen across the enterprise.
• Must be capable of providing proper documentation and knowledge transfer, such as maintaining and providing solution documentation to other team members, IT and business areas, detailing hardware installations, logically storing project files, and cross-training. 
• Model a strong work ethic and take the lead on a variety of support initiatives. Be flexible and willing to adapt to changing business requirements. Continuously learn technologies, customer business needs, and apply techniques to customer needs.
• Conduct formal and informal end-user training on the use of various applications and hardware.
• Physically able to maneuver IT hardware; including servers, UPS and batteries when necessary.

Required Qualifications:

• Bachelor's degree in Computer Science, MIS, or other relevant discipline or have 3 or more years of relevant work experience.
• Must have a strong customer service spirit and experience in providing IT support. 
• Communication skills (written and verbal).  Ability to work well with people and assess needs. Must be able to communicate professionally with people both inside & outside the organization, which may include business stakeholders, vendors, and business partners.
• Strong work ethic with attention to detail.
• Must have troubleshooting skills and knowledge to provide support for Dell hardware, Microsoft Windows Operating System, Microsoft SCCM, Microsoft 365, and Microsoft Office Suite
• Ability to work independently, multi-task, follow processes, policies; including environmental & safety, and act as a contributing member of a team environment.
• Must be able to plan and prioritize daily tasks with excellent organizational skills including accurate records keeping and proper documentation.
• Valid driver's license with no restrictions that would prohibit driving a company vehicle.
• Available for callouts nights & weekends as needed.

Desired Qualification:

• Experience using ServiceNow for Incident Management, Request Fulfillment, Knowledge Management and Hardware Asset Management
• Troubleshooting skills and knowledge to provide support for IT infrastructure, WAN/LAN & Wireless, printing, scanning, audio-visual, computing, 2-way radio communications, automation software.
• Oil & Gas industry experience is a plus.
• Experience with Project Management. Ability to manage projects as well as a resource for projects.

Relocation will not be provided.

Occidental Petroleum Corporation does not offer sponsorship of employment-based nonimmigrant visa petitions for this role.

Occidental Petroleum Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status.