Address
SalaryPays
Etats-Unis
Lieu de travail
HOUSTON-LOUISIANA STREET(USA)
Société employeur
TotalEnergies Gas & Power North America, Inc.
Domaine
Systèmes d'Information
Lieu
USA
Type d'emploi
CDI
Expérience
Minimum 3 ans
Profil du candidat
Are you someone with the following:
Undergraduate degree or training equivalent accompanied by 5+ years of relevant industry experience
Good understanding of the energy trading business and constraints
Organization and planning abilities, ability to identify deadlines, and follow documented processes and procedures
Strong communication skills, adaptability, flexibility in working schedule and working within a team
Ability to effectively work under pressure
Strong technical knowledge of Information Technology in the Microsoft desktop and client/server environments (Windows 10 Workstation, Active Directory User Management console, WSUS, Office 365 and other common desktop technologies (Management Tools, Virus Protection, hardware diagnostics, etc)
**TotalEnergies regrets that it is unable to sponsor employment Visas or consider individuals on time-limited visa status for this position.
Activités
Your missions as User Support Coordinator include:
IT Support and delivery
Carry out 24/7/365 User support for all operational Trading IT systems- Part of the 24/7/365 team rotation;
Manage support requests from users for company provided hardware and software;
Manage user incidents and issues through ticket tracking and user communication;
Provide user training on company provided hardware and software, as well as video conferencing solutions;
Resolve user incident/problems or escalate and troubleshoot with appropriate escalation teams;
Investigate local IT security incidents as directed by the IT security team;
Perform Installation, Moves, Adds, and Changes (IMACS) of equipment and cabling at user desks and in the IDFs;
To apply and control management of users and permission allocation for data and applications in the IT environment following internal procedures;
Ensure completion of daily checks and day to day tasks;
Create Requests for purchases and enter invoices into the system for payment.
User & technical environments
Take part in the implementation, maintenance, support and development of the client environment (laptops, workstations, dealer boards, phones and mobile phones and all other user devices) as a whole to meet the business requirements in coordination with Trading IT standards and in accordance with the Company (TotalEnergies American Services) policies and ensure existence of appropriate work procedures;
Gather information to better the user experience, from your experiences and user requests to inform the appropriate Engineering team;
Communicate environment changes to users and ensure users adhere to changes.
DIMENSIONS:
Financial
Impact of IT support failure on perimeter: several million USD
Technical advice and recommendations given for the improvement of IT environment and improvement of support to users.
Non Financial
Operational role 24/7/365 support of Production Desktop environments
Sites: Total Plaza in Houston, Mexico Office, Calgary Office and the Disaster Recovery sites in Dallas and Lewisville
Number of Workstations/Laptops/cell phones/ printers & Faxes: (Houston) 300/300/150/20
Number of users supported: Houston 200+
PURPOSES:
To respond and manage all User Support calls on 24/7/365 basis in order for the business to operate in a reliable and controlled IT environment, taking into account its specific constraints
Ensure a good usage of the IT Support/delivery tools to ensure the availability of qualitative data
Provide the User Support Manager with indicators and measures on the overall user environment
Contexte et environnement
- Fast-paced trading environment with commercial deadlines requiring 24/7 responsiveness
Material financial consequences of disruption of information systems - Impact of systems failure = several million USD
At TotalEnergies we know that you're more than what's on your CV. If this opportunity excites you, but your profile doesn't exactly match the description above...give it a try & apply. Diversity of perspectives & experiences make us stronger.
TotalEnergies is a multi-energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity. Our 105,000 employees are committed to energy that is ever more affordable, clean, reliable and accessible to as many people as possible. Active in more than 130 countries, TotalEnergies puts sustainable development in all its dimensions at the heart of its projects and operations to contribute to the well-being of people.
TotalEnergies Gas and Power (TGP) is the trading arm of TotalEnergies in the field of low carbon energies (mainly gas, LNG and power). As such it operates in fast-evolving market dynamics influenced by internal and external factors that require constant adaptation and evolution. Uncertainties specific to the trading environment (volatility of prices, supply & demand mismatches) are coupled with those coming from the broader energy sector (climate change policies, changes in the energy mix, developments of new energy sources, etc). In such context TGP helps to ensure growth and profitability to a key segment of the business in order to reach the objective of Carbon Neutrality by 2050.
Our Culture:
We are committed to meet the energy needs of a growing population while fulfilling our ambition to be a major player in the energy transition. The volatility of the energy trading markets requires excellence in risk management and a culture of innovation.
Our people flourish in an environment that promotes expertise, entrepreneurship spirit, agility and a purpose-driven culture, generating boundless opportunities to learn, grow and achieve collaborative success while ensuring safety in all our operations.
We look for passion, ambition and open-mindedness. While we evolve in a demanding and ever-changing industry, we cultivate a friendly workplace where team spirit and respect guide our daily routine, and where the diversity of our people and their skills create a nourishing experience for all of us.
TotalEnergies is a multi-energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity. Our 105,000 employees are committed to energy that is ever more affordable, clean, reliable and accessible to as many people as possible. Active in more than 130 countries, TotalEnergies puts sustainable development in all its dimensions at the heart of its projects and operations to contribute to the well-being of people.
TotalEnergies Gas and Power (TGP) is the trading arm of TotalEnergies in the field of low carbon energies (mainly gas, LNG and power). As such it operates in fast-evolving market dynamics influenced by internal and external factors that require constant adaptation and evolution. Uncertainties specific to the trading environment (volatility of prices, supply & demand mismatches) are coupled with those coming from the broader energy sector (climate change policies, changes in the energy mix, developments of new energy sources, etc). In such context TGP helps to ensure growth and profitability to a key segment of the business in order to reach the objective of Carbon Neutrality by 2050.
Our Culture:
We are committed to meet the energy needs of a growing population while fulfilling our ambition to be a major player in the energy transition. The volatility of the energy trading markets requires excellence in risk management and a culture of innovation.
Our people flourish in an environment that promotes expertise, entrepreneurship spirit, agility and a purpose-driven culture, generating boundless opportunities to learn, grow and achieve collaborative success while ensuring safety in all our operations.
We look for passion, ambition and open-mindedness. While we evolve in a demanding and ever-changing industry, we cultivate a friendly workplace where team spirit and respect guide our daily routine, and where the diversity of our people and their skills create a nourishing experience for all of us.
