Experienced Technical Writer 3

Experienced Technical Writer 3
Company:
Jeppesen Sanderson Inc
Job ID:
00000406203
Date Posted:
2023-12-22
Location:
USA - Englewood, CO
Job Description Qualifications:
At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you'll learn and grow, contributing to work that shapes the world. Come, build your future with us!
Information & Knowledge Services is currently looking for an Experienced Technical Writer to join our team in Englewood, CO. This position will focus on supporting the Boeing Digital Solutions & Analytics portfolio of products and services by analyzing, and designing, and developing effective and engaging training programs for both external customers (General and Business aviation, Commercial airlines, Government/Military aviation) and internal users to use our suite of software and data production tools.
The successful candidate will be someone who has a thirst for learning and a passion for creating the best experience for our end-user. You enjoy working with a diverse global team and collaborating with customers, stakeholders and engagement partners to ensure specific user needs are met. You are adaptable and can manage multiple programs and/or projects in a fast-paced Agile software development environment where you display your passion for solving problems while being resourceful. Quality is engrained in everything you develop and deliver. You have a proven track record of strong stakeholder management and collaboration skills, which drives cross-functional teams toward shared goals. Take initiative to get to know your customer and find new ways to effectively communicate with them.
Position Responsibilities:

• Collaborates closely with editorial, software development, customer support, product management, and services to develop high-quality user-friendly content.
• Develops, maintains, and edits single-sourced content according to department and company quality and development guidelines.
• Participates in the software design stages to help identify and resolve gaps between requirements, technical design, and to improve understanding of the workflow to help the end-user.
• Balances multiple projects, including projects beyond normal scope, and works as an integral part of the Scaled Agile team.
• Ensures content and delivery mechanism meets end-user needs.
• Provides regular updates on project status.
• Influences product team by educating on our processes and standard methodologies.
• Contributes to shared knowledge and industry best-practices across a larger team.
• Collaborates with cross-functional teams to determine content needs, and schedules. Meets all scheduled deliverables. Create a variety of types of content based on customer needs, priorities, and program schedules.
• Contribute to departmental best practices, including style guidelines, organization, configuration management, tools, and procedures.
• Perform user and task analyses to create dynamic content that meets multiple audience needs.
• Collaborate with other types of content creators to create a more comprehensive customer experience.

This Hybrid position allows some telecommuting. The selected candidate will be required to perform some work onsite at the Englewood, CO location. This is at the hiring team's discretion and could potentially change in the future
Basic Qualifications (Required Skills/Experience):

• 3 or more years' experience in technical writing, content development or related work experience or an equivalent combination of education and experience.
• 2 or more years supporting programs/projects to create innovative knowledge and information solutions.
• Ability to competently work in a structured topic-based authoring environment.
• Ability to competently work in DITA XML and DITA authoring tools.
• Ability to work in a fast-paced scaled Agile software development environment.
• Ability to empathize with users and create content that meets their needs.
• Strong interpersonal skills.
• Establish positive relationships and effectively engage customers.

Employer will not sponsor applicants for employment visa status.
Preferred Qualifications (Desired Skills/Experience):

• Knowledge and ability to develop eLearning, video, or other multi-media solutions.

Typical Education/ Experience:
Education/experience typically acquired through advanced education (e.g. Bachelor) or typically 5 or more years' related work experience or an equivalent combination of education and experience
Relocation:
This position offers relocation based on candidate eligibility
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Shift:
This position is for 1st shift
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range (Mid-Level - Level 3): : 77,350 - 111,550
Applications for this position will be accepted through January 12th, 2024
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.
Relocation:
No relocation available
Export Control Requirement:
Not an export control position
Safety Sensitive:
This is not a safety sensitive position
Contingent Upon Award Program
This position is not contingent upon program award
Experience Level:
Individual Contributor - 3
Job Type:
Regular
Job Code:
GDB8I3 (GDG)
Equal Employment Opportunity:
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