Experienced Service Advisor

Job Summary:
Reliable Chevrolet Springfield is seeking an experienced, motivated Service Advisor to join our team of customer service representatives. In this role, you will become part of our team of dedicated professionals, providing exceptional customer service in a fast-paced service department. With excellent benefits, a competitive base salary, and bonus commissions, this position offers an exciting opportunity to be part of one of Springfield’s oldest and most respected auto dealerships.
Compensation & Benefits:
This position offers an excellent compensation package, including the following:
• Competitive, base salary of $36,000 - $120,000 annually, paid bi-weekly
• Commissions based bonus structure
• Reliable Chevrolet Springfield employee benefits, including medical, dental, vision, and life insurance
• Vacation, holidays, and sick leave
Responsibilities:
• Deliver world-class customer service to Reliable Chevrolet Springfield customers
• Understand and accurately describe automotive service and related products available to customers
• Build relationships with customers to ensure repeat business
• Handle customer inquiries regarding service estimates, maintenance schedules, repair recommendations, and other related inquiries, in person and/or over the phone
• Maintain communication throughout the service and repair process to ensure customer satisfaction
• Follow up with customers after services are completed
• Monitor customer satisfaction levels and take appropriate action to remedy situations
• Maintain organization and cleanliness of the service department
Requirements:
• 2 years of experience in a customer service-related role, preferably in an automotive dealership
• Excellent organizational and communication skills
• Ability to multi-task and complete assignments accurately and efficiently
• High level of professionalism
• Knowledge of automotive systems, repair processes, and service procedures
• A valid driver’s license and a safe driving record
• Basic computer skills
EEOC Statement
Reliable Chevrolet Springfield is an Equal Opportunity Employer and does not discriminate in hiring or employment based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.