Address
Form of workJob Description
Job Title
Over the Phone Interpretation (Independent contractor 1099)
Language combination we are recruiting for:
· English – Spanish
Join Alfa Systems and Empower Global Communication Duties and Responsibilities
Company Description
At Alfa Systems, we specialize in providing a wide range of services, including recruitment and staffing, translation support, and interpretation services. With our commitment to delivering high-quality solutions, we have built a strong reputation in the industry. Now, we are searching for enthusiastic individuals who can contribute to our continued success.
Interpretation: The interpreter is to convey the targeted message using active listening skills, rendering the information with no add-ons or omissions, in a clear and accurate fashion, taking into consideration a wide range of customers, voices, accents, speaking tempos, personalities, and industries. To inform parties of relevant factors that may hinder the interpretation such as but not limited to weather, connectivity, or background noise.
Document Interactions: It is the interpreter’s responsibility to document interactions in detail in the CRM, by using provided templates as a guide, and all available tools (CRM, Training Guides, Notes, Google, Supervisor support, Spell Check).
Escalations: In scenarios that demand urgency, the interpreter is to resolve and notify escalations by: immediately notifying requests for supervisor, upset clients and/or cases that have not been properly resolved according to the established standards.
Customer Service: The interpreter is to provide the utmost care when managing customer scenarios by following the provided scripts and templates while complying with company service standards and code of ethics.
Motivation: It is expected that the interpreter reflects a positive approach through actions and words, towards company initiatives.
Notification: Notifying of system issues promptly and looking to resolve the issue at hand within the extent of the position,
Communication: To communicate professionally with clients and all staff members following company policies
Requirements
- ·Candidates must be authorized to work in the US
- Candidates must consent to a background check
- Proficient accent-neutral, near-native English
- Highschool diploma or greater
- 1-2 years experience
- Stable job history
- Good attendance record
- The ability to sit for a long period of time
- Knowledge and use of PC Systems / CRM and Google Search is a must
Preferred Skills
- Superior oral and written communication skills
- Computer literacy with the ability to type a minimum of 20 WPM.
- Competency in a service organization environment
- Self-motivated, willingness to constantly improve
- Attention to detail and the ability to multi-task and prioritize work on a daily basis
- The ability to focus in a fast-paced environment while handling calls in a courteous, friendly, and well-spoken tone
- Strong people skills and be able to communicate effectively both orally and in a written form
- Recruitment procedure
- Pre-screening of resumes.
- Interview selected candidates.
- Oral and individual English language assessment.
- 100% REMOTE
Join Our Team!
If you are ready to take on this exciting opportunity, we invite you to submit your application. Join the Alfa Systems team and contribute to enabling global communication and enhancing business operations.
Alfa Systems is a leading BPO (Business Processing Outsourcing), specialized in language services located in the US, Head courted in the Cape Verde Islands founded in 2012 and ever since, our Training division has trained hundreds of talented individuals in languages, such as Spanish, French, Portuguese, Arabic, among others, getting them to be top tier interpreters. We have been supporting major industries such as medical, legal, financial, social, etc. for over a decade.
Our company’s goal is to bring great quality services to those in need of over-the-phone interpretation, be it for a medical appointment, to opening a bank account, or simply to rent a car while on your vacation, to achieve such ambitious goals Alfa Systems build over the years a solid support team covering all necessary fields for the industry, recruitment, training, QA and remote IT support, we even provide remote supervision to ensure that our interpreters have what they need to meet their KPIs and deliver with the expected quality.
