Experienced Call Center Manager

We are currently seeking a Call Center Manager with high integrity and work ethic to join our growing team. You will work in a modern work environment, earn a great salary and bonuses commensurate with your experience. We pay 60% of your medical insurance premiums and youll have the option to purchase vision, dental and supplemental insurance. Our team members enjoy immediate accrual of PTO, a complimentary Sams Club membership, Life Insurance, 401K, incentive contests and many more benefits (see our websites career page for a complete list).
RESPONSIBILITIES

• Train & lead staff on best ways to convert calls into service appointments.
• Ensure achievement of department booked call and sales goals.
• Create and refine call scripts so theyre clear and compelling
• Become an expert in the HVAC industry
• Know the customer needs and how best to engage them
• Formalize a measurable coaching and training regimen
• Monitor staff performance, review calls and coach for improvements
• Ensure sufficient staffing to match the business demand and seasonal spikes
• Cheerfully perform other duties as requested
• Have the opportunity to grow within our organization
• Some overnight travel required (training, conferences, etc)

REQUIREMENTS

• 3-5 years of Call Center (or Customer Care) leadership experience
• History of strong work ethic, professional achievement, and company loyalty
• HVAC or mechanical experience - not required - well train the right person!
• Ability to inspire both personal and professional growth in team members
• Excellent attention to detail and problem-solving skills
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives
• Presentation skills and the ability to convey confident and decisive messaging
• Thrive working in a fast-paced and goal-driven environment.
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience with ServiceTitan software experience is a plus.
• Maintain high levels of honesty, integrity, and compassion at all times

At Busbys we do a lot more than just work together. This a place where you will be appreciated by your team and customers, where your work has a direct effect on your personal success and the success of the company. If you are passionate about your craft, dedicated to delivering extraordinary customer service and thrive in a fast-paced environment, we would love for you to join our team.
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Learn more about our benefits and what its like to work at Busbys www.busbys.com/careeers