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US Auto Trust is one of Southern California's fastest growing Automotive Groups.
We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar and Cadillac. We are looking for the best and the brightest top-notch professionals to join our rapidly expanding team at our Jaguar Land Rover Newport Beach Dealership.
Jaguar Land Rover Newport Beach is looking to add an experienced Service Advisor to our successful team and give you the opportunity to work on one of the best made luxury brands in our industry. We offer a competitive compensation plan with unlimited income potential, a comprehensive benefits program, and opportunities for career growth!
If you take pride in your work and enjoy delivering an exceptional customer experience, come see how our New Ownership is looking to add to our team who has that common goal in mind. If you are ready to join our team, apply today!
What we offer:
- Medical
- Dental
- Vision
- Life/AD&D/LTD
- 401K Plan with employer contributions
- Vacation/Sick Time.
Responsibilities include but are not limited to:
- Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Schedules and estimates of vehicle service and repairs.
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Prepares and helps customers understand repair orders showing time, cost, and labor estimates for service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards, always demonstrating professionalism and courtesy with customers.
- Other duties as assigned.
Requirements
- Familiarity with Jaguar and Land Rover Brands.
- Previous Service Advisor experience (2 years minimum) Preferred.
- Genuine interest in providing an exceptional customer experience.
- Reliability, enthusiasm, friendliness and a positive "team-player" attitude.
- A leader in service with verifiable CSI scores.
- Excellent communication and interpersonal skills.
- Strong work-ethic.
- Ability to work in a fast-paced environment.
- Valid driver's license and good driving record.
