Executive Housekeeper

EXECUTIVE HOUSEKEEPER

Full-Service Hotel

Job Description

The Director of Housekeeping is responsible for the daily operation of the Housekeeping and Laundry Departments necessary to maintain the hotel to the highest standards. Responsibilities include leading and motivating teams; contributing to the profitability of the hotel by working within a budget and controlling costs, expenses and labor; managing daily workflow; overseeing hotel recycling, departmental monthly budgets and forecasts, scheduling and payroll processing, maintaining linen and supplies par levels, and employee training.

Responsibilities

• Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
• Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor
• Investigate complaints, evaluate corrective actions, and implement plans to resolve and de-escalate conflicts.
• Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work.
• Manage finances of housekeeping operations, including a budget, forecasts, and inventory.
• Provide staffing, training, counseling, and performance reviews for the housekeeping department.
• Ensure employees understand expectations and parameters.
• Comply with all Resort policies, procedures, and standards of operation.
• Ensure the Housekeeping Department leads the charge regarding recycling.
• Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
• Emphasize guest satisfaction -Hilton SALT- during all departmental meetings and focus on continuous improvement.
• Capital budget; perform any additional tasks or projects as required.
• Maintain high morale, good work environment, and sense of professionalism and guide the staff to increase productivity.

Supervise the linen inventory
Job Requirements

• High school diploma or equivalent
• Experience in managing a hotel/resort housekeeping department
• Minimum of 2 years Supervisory/Management experience
• Proficient in Microsoft Office
• English fluency

Preferred Skills

• Bachelor's degree
• Previous experience with Hilton systems
• Bilingual – Spanish

Benefits,

• 401k
• Health insurance
• Vision insurance
• Dental insurance
• Paid time off