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Form of workPRIMARY PURPOSE:
It is the primary responsibility of the Executive Host to assist in maintaining the property's casino customer base while expediting processes to ensure excellent customer service. The Executive Host will use appropriate judgment to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
A GREAT CANDIDATE WILL HAVE:
It is the primary responsibility of the Executive Host to assist in maintaining the property's casino customer base while expediting processes to ensure excellent customer service. The Executive Host will use appropriate judgment to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Evaluate customers' casino activity to provide corresponding incentives and may have authorization to approve minimum number of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts).
- Assist in maintaining and developing property's customer base through meeting and interacting with customers.
- Ensure customers from assigned regions are greeted upon check-in & check-out. Provide personalized service throughout their stay to the satisfaction of the customer.
- Process customers' reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
- Attend special event functions when appropriate to promote marketing efforts and greet customers.
- Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
- Resolve customer disputes and complaints to the satisfaction of the customer and the company.
- Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.
A GREAT CANDIDATE WILL HAVE:
- Bachelor's degree or equivalent experience.
- One (1) year of prior relevant experience working in a casino or hospitality marketing setting.
- Proof of eligibility to work in the U.S.
