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Form of workBecome one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our company has one exciting mission: To entertain the human race.
Position Overview
It is the primary responsibility of the Executive Host to assist in maintaining the property's casino customer base while expediting processes to ensure excellent customer service. The Executive Host will use appropriate judgment to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.
What you will do
- Evaluate customers' casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts).
- Assist in maintaining and developing property's customer base through meeting and interacting with customers.
- Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer.
- Process customers' reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
- If authorized, grant marker authorization limits to qualifying customers.
- Attend special event functions when appropriate to promote marketing efforts and greet customers.
- Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
- Resolve customer disputes and complaints to the satisfaction of the customer and the company.
- Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.
Qualifications
- Bachelor degree or equivalent experience
- 1+ years of prior relevant experience
