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SalaryAt Amgen, every challenge is an opportunity. And every opportunity brings the potential to change lives. Our shared mission—to serve patients—has driven our status as one of the world’s preeminent biotechnology companies, reaching over 10 million patients worldwide. Leverage your high-level expertise to lead and forge partnerships that advance the biotechnical and biopharmaceutical science that can turn the tide of serious, life-interrupting illnesses.
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What you will do
Let’s do this. Let’s change the world. The Executive Director of Omnichannel and Emerging Technology is a pivotal role at Amgen responsible for leading our omnichannel strategy, execution and optimization and the integration of emerging technologies across our digital and physical touchpoints. This role requires a visionary leader who can blend biotechnology insights with advanced digital marketing strategies & tactics to enhance patient engagement, optimize customer journeys, and drive our mission forward in alignment with company goals. This role requires an ability to partner with and influence Amgen’s commercial and medical Technology and Analytics leaders, as well as all business units and Regions, to develop and execute rigorously validated and highly strategic capability improvements to ensure Amgen delivers against commercial objectives and maintains relevance with customers through an optimal platforms’ infrastructure.
Key responsibilities include:
Omnichannel Strategy Development: Design and implement a comprehensive omnichannel strategy that integrates digital and physical channels to provide a seamless customer experience.
Emerging Technology Collaboration and Integration with DTI: Collaborate with DTI to Identify, evaluate, and integrate emerging technologies (e.g., AI, VR/AR, blockchain) that can enhance our marketing efforts, improve patient engagement, and streamline operations.
Cross-Functional Leadership: Collaborate with cross-functional teams, including IT, Sales, Medical, Data & Analytics, R&D, and external partners, to align digital initiatives with business objectives, integrate capabilities into the company’s value chain, and ensure the successful execution of omnichannel and technology initiatives.
Data-Driven Decision Making: Leverage data analytics to inform strategy, measure performance across channels, and make evidence-based decisions to drive continuous improvement.
Innovation and Research: Stay ahead of industry trends and technological advancements, recommending innovative solutions that align with our strategic goals.
Stakeholder Engagement: Engage with stakeholders at all levels, effectively communicating the vision, strategy, and impact of omnichannel and technology initiatives.
Capability Liaison & Thought Leadership: Stay abreast of digital trends, emerging technologies, and regulatory developments in the biotechnology and healthcare industries, positioning the company as a leader in digital innovation.
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What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a leader with these qualifications.
Basic Qualifications:
Doctorate degree & 6 years of digital marketing or omnichannel strategy experience OR
Master’s degree & 10 years of digital marketing or omnichannel strategy experience OR
Bachelor’s degree & 12 years of digital marketing or omnichannel strategy experience AND
6 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
Preferred Qualifications:
Bachelor’s degree in systems, Emerging Technology, Decision Sciences, Marketing, Business, Biotechnology, or a related field. An MBA or advanced degree is preferred
10+ years of experience in digital marketing, omnichannel strategy development and execution, or a related field, preferably in the biotechnology or pharmaceutical industry
Experience integrating emerging technologies into marketing strategies and operations
Leadership skills, with the ability to inspire and lead cross-functional teams
Analytical, strategic thinking, and problem-solving skills
Understanding of the biotechnology or healthcare sector, with a patient-centric approach
Agile SAFe Delivery Model: We are using an Agile SAFe delivery model, and this leadership role will drive the adoption for the SAFe transformation together with the DTI lead to drive a higher level of productivity and value.
Global Strategy Development: Ability to develop and execute global strategies that integrate digital and physical customer experiences across multiple markets and cultural contexts. Experience in leading global teams and managing international projects is preferred.
Transformation and Change Management: Experience in leading organizational transformation initiatives, driving change, adopting new technologies, and fostering a culture of innovation. Ability to navigate complex organizational structures and influence change at all levels.
Emerging Technologies Expertise: Expertise in identifying, evaluating, and integrating innovative technologies (e.g., AI, machine learning, blockchain, IoT) to drive innovation, enhance customer engagement, and achieve competitive advantage. A robust network of contacts in the technology and biotechnology sectors is a plus.
Financial Acumen and ROI Focus: Financial acumen, with experience in budget management, financial modeling, and ROI analysis for large-scale digital and technology investments. Ability to align technology and omnichannel strategies with business objectives and financial goals.
Executive Presence and Communication: Executive presence with highly effective communication and interpersonal skills. Proven ability to engage, influence, and align stakeholders at all levels, including board members, investors, and external partners.
Thought Leadership: Recognized thought leader in omnichannel marketing and emerging technologies with a broad professional network. Active participation in industry forums, speaking engagements, and publications that demonstrate expertise and influence in the field.
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being. The annual base salary range for this opportunity in the U.S. is $ $287,903 to $329,676. In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
