- Respond to customer requests for information on available clinical Evidence Research, practice guidelines, and regulatory details for health technologies
- Provide customers with information regarding Hayes Evidence products, services, and the Hayes health technology assessment process
- Perform research utilizing resources within and outside of Hayes products
- Conduct bibliographic and regulatory database searches, as well as Internet-based research, and prepare and write ad hoc reports for customers; may include full text literature or abstracts and highlighting of information in Evidence reports
- Maintain complete and thorough documentation of customer interactions in the customer relationship management (CRM) software (SalesForce)
- Interface as needed with colleagues, including other Evidence Research Specialists, Medical Director, Scientific Directors, or Managers of Scientific Research regarding customer requests on specific topics or elements in Evidence reports
- Interface with Scientific Director, and Directors of Spend Management, to ensure appropriate clinical support for customers or prospects
- Determine appropriate level of services available to customer according to contracted assets listed in the CRM
- Participate in customer outreach activities to increase utilization of Hayes Evidence products and services
- Participate in meetings, conferences, trainings, departmental or interdepartmental committees as needed
- Conduct initial orientation and ongoing training for customers and prospects as needed
- Monitor customer usage and drive utilization through interactions and relationships based on insights from customer-specific data
- Support sales team by conducting demonstrations of the value of clinical evidence to potential customers and manage limited trial engagements
- Performance of additional duties and tasks as identified by Management as needed
- Excellent communication skills, verbal and writing, in the English language, including grammar and spelling
- Fluent in biomedical terminology
- Outstanding interpersonal skills and ability to deal with questions, complaints, and inquiries from customers, manufacturers, providers, and consumers
- Working knowledge of Microsoft Office, including ability to manage files, use database software, and work within an electronic environment
- High level of skill in information seeking, including ability to search the Internet and bibliographic and regulatory databases
- Ability to synthesize complex information
- Attention to detail, and ability to manage and prioritize multiple tasks and meet deadlines
- Ability to work as part of a distributed team
Qualifications Required:
Together, if we shape our intentions, actions, and interactions around a common, purposeful culture, we are able to quickly achieve more, attract others who help realize our goals, and thrive in our professional relationships.
- Registered nurse;
- BSN or advanced degree desirable
- Five plus years clinical experience required
- Exceptional writing skills required
- Excellent mastery of English language required
- Healthcare research experience preferred
- Healthcare payer or provider experience preferred
- Any of the following preferred: Case Management, Utilization Management, Prior Authorization, or Value Analysis/Management, Clinical Integration, or Product Standardization experience, policy development, clinical guideline developing, or understanding of the use of evidence in decision-making within hospitals preferred
- Working knowledge of evidence grading systems preferred