Events Coordinator

Events Coordinator

(Part-Time or Full-Time)

Overview: This position is responsible for inside sales (booking events) and guest satisfaction with Sky Zone group events including both large (schools, etc.) and small events (party rooms and tables), by ensuring guest satisfaction through accurate event agenda prep, proper greeting upon arrival, party pro attentiveness and service, and addressing any concerns/questions. A key measurement of this role’s success is overall guest satisfaction ratings with their event. The role could expand to full time and include outside sales efforts.

Responsibilities:

• Lead and/or assist with Party Host on-boarding, training, and assessment
• Partner with management team and marketing resources in developing and implementing efficient revenue generating marketing programs and initiatives
• Lead parties and events execution by overseeing and managing the party host team on scheduled dates
• Professionally and efficiently book events via guest phone calls and instant messages
• Recommend event customizations and oversee event execution
• Ensure consistent and accurate call center messaging and communication within the team and to guests regarding events for specific days
• Recommend continuous improvements in event offering programs and execution through guest and team member feedback
• Support (and occasionally lead) park preparation of corporate-initiated promotions (national and/or park specific)
• Lead or co-lead Manager on Duty (MOD) responsibilities for the park as the sole manager and occasionally as co-manager when another manager is also on-duty

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Every weekend
• Monday to Friday

Work Location: In person