Event Services Coordinator - Palmer House Hilton

The Palmer House is an icon of downtown Chicago for over 150 years and sits at the heart of the Theater District. We are looking for a Catering Sales Manager to join our team to handle all social groups up to 150 guests!

The Event Services Coordinator is responsible to provide the Director of Meetings & Conventions / Conventions Managers with administrative support including typing, filing, answering telephones, taking messages, other general office duties, and maintaining a working knowledge of current convention groups and hotel services in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As an Event Services Coordinator, you would be responsible provide the Director of Meetings & Conventions / Conventions Managers with administrative support including typing, filing, answering telephones, taking messages, other general office duties, and maintaining a working knowledge of current convention groups and hotel services in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Prepare and type correspondences to the clients, convention resumes, BEO's, and internal correspondences as directed. Prepare correspondence on behalf of management.
• Input and revise information in a computerized function book (FDC), proofread, process, and order guest room rate cards. Maintain and distribute as necessary Meeting and convention orientation information for clients introductory kits.
• Set up Meeting and Convention files by identifying / copying information from the sales file and organizing in standard Meetings and Conventions binders
• Appropriate business use of telephone and voice mail system.
• Open incoming mail, date stamps and distribute accordingly. Send outgoing mail, both interoffice and outside the hotel. Route mail, faxes and other printed materials.
• Use the property's email system and maintain their email box as is policy.
• Maintain and distribute necessary Meeting and Convention orientation information for client introductory kits

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!