Event Support Staff

TITLE: Event Support Staff
DEPARTMENT: Advancement
REPORTS TO: Director of Events
TYPE OF POSITION: Part-time, non-exempt, as needed (can be inconsistent schedule)
The part time Event Support Staff at The New Children's Museum ("NCM") assists in the preparation, set up and execution of birthday parties, internal events and external events at NCM. They work to ensure that our clients have a positive and fun experience. Event Support Staff are part of the Advancement team, reporting to the birthday party coordinator and event lead.
Successful Event Support Staff candidates are those who enjoy working in a high energy environment, are calm under pressure, can think critically and who thrive in a team setting. An interest and enthusiasm for the events industry is a plus. This position requires weekend availability and a flexible, inconsistent schedule.
RESPONSIBILITIES
Birthday Parties (During Museum Open Hours, 4-8 hour shifts, primarily weekends)

• Set up and clean up party room and party supply spaces
• Meet and greet party host family as well as their guests
• Assist party family with decorations and party schedule
• Maintain a neat, professional appearance, following Museum uniform and grooming policy
• Provide consistent, positive, and excellent customer service to guests and Museum Staff
• Work cooperatively with multiple departments including Operations, Visitor Engagement, Education and Exhibitions
• Ensure the safety, orientation and comfort of guests during the party
• Communicate with the security and janitorial team to identify safety issues and/or cleanup
• Report supply needs and provide post-event feedback to the Birthday Coordinator to ensure accurate follow up with client
• Attend Employee Training Programs as required
• Additional duties as assigned

Internal and External Events: (After Hour Events)

• Work with Events Team (Event Lead) as instructed for setting up event area;
• Assist with client and vendor load in/out per Fact Sheet including but not limited to moving Museum artwork/programming, tables, chairs, stanchions, signage and sound equipment;
• Assist Event Lead to ensure the needs and requests of clients are met throughout the event;
• Maintain knowledge of current installations and artwork in order to help guests engage during events;
• Provide consistent, positive and excellent customer service to vendors, clients, guests and Museum Staff;
• Maintain a neat, professional appearance, following Museum uniform and grooming policy;
• Ensure the safety, orientation and comfort of guests and troubleshoot issues as they arise
• Ensure the safety and cleanliness of all public areas/galleries and communicate with security and janitorial team as needed
• Provide post event feedback to Event Services Lead and/or event team leadership to ensure accurate follow up with client;
• Attend Employee Training Programs as required;
• Additional duties as assigned.

QUALIFICATIONS

• Available to commit to an inconsistent part-time schedule;
• Minimum two years of related customer service work experience;
• Positive attitude and team player;
• Outgoing, friendly manner and solid communicator.
• Bilingual skills a plus

PHYSICAL DEMANDS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, see and hear. The employee is required to stand, walk and lift or move up to 30 pounds. The employee must be able to verbally communicate in a concise manner.
WORK ENVIRONMENT The majority of work is performed in a museum environment with a high level of movement and requires observance of safe work practices, fire regulations, and avoidance of falls, trips, and similar office work hazards. Due to the nature of the position, weekend hours will be required. Please also note, that most of these events (other than birthday parties) are after hours, working with corporate events, weddings, etc.
TO APPLY
Please submit your resume along with three references to our recruitment site located at https://thinkplaycreate.org/about/job-openings/. Please no phone calls.