Event Staff Experience Seasonal Associate

Position Summary

The Event Staff Experience Seasonal Associate will learn the intricacies of an NFL Fan Services Department while strengthening their professional attributes. This individual will enhance their education by working under the direct supervision of the Event Staff Operations Senior Manager and learn from the Full-Time Fan Services Staff of the Philadelphia Eagles. This role will be responsible for assisting in the management of Game Day Staff and will focus on Game Day Staff time management, communication and scheduling as well as completing office duties for the organization.

Reporting Relationships

The Event Staff Experience Seasonal Associate will report to the Event Staff Operations Manager and work closely with all staff members of the Fan Services Department.

Position Responsibilities

• Develop and maintain day-to-day staff communication via phone and email
• Become proficient in ABI MasterMind program and assist in maintaining/updating event schedules for Game Day Staff
• Assist with evaluating staff performance, creating and sending employee performance notification letters and termination letters
• Assist with planning, logistics, and execution of Game Day Staff Hiring, Game Day Staff Trainings, Game Day Staff Appreciation Days, and Game Day Staff Post-Season Party
• Works with Human Resources and Accounting departments to ensure Game Day Staff employment files are up to date and payroll adjustments are processed in a timely manner
• Assist with the Eagles Autism Foundation's 50/50 Raffle Operation on Eagles Game Days. Manage a raffle team of 40+ staff members
• Assist with employment verifications for current and prior employees
• Analyze employee feedback to identify areas of improvement
• Assist with organizing and managing Employee Check-In
• Assist with event day preparation, including copying and organizing materials and equipment
• Assist Event Staff Experience Coordinator with managing and scheduling special events at Lincoln Financial Field
• Work all events at Lincoln Financial Field as well as Game Day Staff related events
• Perform additional duties as assigned by any member of the Fan Services Department

D E S I R E D  C O M P E T E N C I E S

Personal Accountability - Gains input from others and moves decisions forward in the organization; accountable for actions.

Integrity & Values - Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.

Interpersonal Confidence - Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships.

Results Oriented - Drives the team and the organization for results to improve bottom line performance; able to make timely or planned decisions appropriate to the circumstances or situation

Adaptability - Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.

Managing Processes - Ability to manage appropriate steps to get projects completed.

Organizational Ability - Attention to detail, demonstrates time and energy to make sure tasks are properly handled and completed correctly.

Qualifications

• Must be a recent graduate who has completed, within the previous eighteen months, a technical, associate, bachelors, or graduate degree from a qualifying educational institution.
• Excellent verbal, written, and interpersonal communication skills required
• Excellent organizational, planning abilities and multitasking skills required
• Ability to maintain confidentiality of all business matters
• Should have strong interest or background in Human Resources and Operations
• Preferably has previous Human Resources and/or Guest Services experience

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, ethnicity, religion, sex, sexual orientation, age, disability, veteran status, marital status, or any other classification protected by applicable law.

For your consideration:

Our organization makes an impact. On-site subsidized cafeteria

Free secured parking

Easy access to public transportation On-site fitness facility

Participation in employee engagement activities Access to online learning platform

Eligible to elect medical coverage

This is a non-exempt, temporary, seasonal position

Eligible to receive a $1,000 stipend for those relocating or traveling outside of a 50- mile distance