Event Sales & Services Coordinator

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Event Sales & Services Coordinator

Located in Washington’s fashionable West End and adjacent to historic Georgetown, The Fairmont Washington, D.C. welcomes guests in capital style. A sunlit urban oasis that soothes the spirit, the Fairmont, perfect for business or leisure travel, celebrates many local Washington traditions. Known for its engaging service and stylish surroundings, the Fairmont offers 415 spacious guest rooms and suites that provide our guests a welcome retreat. A relaxing visit to the Fairmont Fitness Center, indoor pool and serene courtyard garden will also provide guests with an array of rejuvenating experiences.

If creating memories and being part of an exceptional guest experience appeals to you, you may be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C.

Schedule: 9am – 6pm, Monday through Friday

Responsible to: Director of Events, Senior Event Manager, and two Events Managers. Works in partnership with the Administrative Team of the Executive Office.

Overview: The events coordinator is the primary source in the production and distribution of all departmental and client paperwork. He or she will represent the department both within the hotel and to clients in a professional and results-oriented manner on the phone, by email and all other means of communication. The events coordinator is responsible for providing support and assistance to other team members and hotel associates as the need arises, and will assist in creating new ideas and systems that, eliminate defects and increase productivity and revenue.

Job Responsibilities:

• Completes all departmental administrative work in a timely and accurate fashion, based upon deadlines set.
• Maintains awareness of all details for Events in order to assist team and expedite information to all hotel departments.
• Assists team in preparing correspondence, memos, BEO’s, resumes, thank you letters, introduction letters, proposals and any other required documents.
• Distributes all correspondence, BEO’s, resumes and appropriate forms.
• Answers telephone calls when managers are unavailable, taking messages and when appropriate, offering knowledgeable assistance to clients and guests
• Assists managers in routing meeting specification changes
• Assists all internal and external clients with any requirements and assistance as needed so that the hotel is always represented in a successful and service oriented manner.
• Assists the other Administrative Assistants with assigned administrative duties which include:
  • Readerboard
  • Guarantee Sheet
  • Change Log
  • Resume Reminder
  • BEO Reminder
  • Resume Packet
  • BEO Packet
  • BEO Distribution

• Performs any additional projects or duties assigned by the DOCS/CSM/EMM.
• Follow hotel-grooming standards as outlined by Human Resources.
• Provide support for this position with timely arrival and departure and consistent attendance. Excessive tardiness or absence will be handled according to guidelines set by Human Resources.
• Support the hotel’s ongoing service and standards and philosophy.

Qualifications:

• Proven ability to plan and organize events effectively, with an acute sense of detail & creativity
• Assertive, professional and positive with a proven ability to develop and lead in a team environment
• Understanding of computers and applications with a strong working knowledge of MS Word, Outlook, Excel and Opera.
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Excellent interpersonal and communication skills, both written and verbal
• Service oriented manner both personally with external and internal clients as well as on the phone and email.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.