Event Operations Director

Summary

Our heart is to bring transformation to every life through the power of Jesus Christ. The LifeFamily Event Operations Director plays a vital role in conveying and facilitating this vision and mission through leadership, management and oversight of all events at LifeFamily campuses.

The Event Operations Director supervises events for spaces at LifeFamily campuses, concerts, business meeting rentals of our buildings, or conferences. Your duties include being the chief contact for all customer inquiries and requests about the spaces, consulting with clients about every detail of an event to ensure that it runs smoothly, prospecting new sales, and managing revenue documentation and processes. All scheduling and organization will be run through the Event Operations Director.

Position Description

Sales:

• Manage incoming leads through marketing efforts

• Manage incoming leads through phone calls and email requests

• Tour booked appointments and drop ins

• Create relationships by attending networking events (all events will need to be placed on your shared calendar)

• Community with Executive Pastors upcoming requests and events to see that they align with LifeFamily

• Each personal lead and outside appointment when not at the building will need to be placed on your leads spreadsheet with follow up notes daily

• Return phone calls and emails no later than 24 hours from request

• Set pricing per needs of the event

• Collaborate to market additional events

Events:

• After the client is booked, set up a layout meeting 30 days prior to the event date with the client to go over the layout of the space chosen. Set up the layout in the assigned app.

• Assure we have enough tables and chairs for the event. If we do not you may sublease and charge back to the client no later than 15 days before the event date

• Create setup and tear down paperwork for porters, and work with Facilities for onsite teams

• Create and manage event porter schedules

• Process all vendor invoices for payment with the Accounting Department.

• Schedule any food vendors for events

• Coordinate volunteers for event, ticket check in, security, parking

• Coordinate with the Creative for any video or photography and marketing

• Meet with Creative team on a regular basis for marketing and capturing events

• Coordinate with radio stations for marketing

• Communicate with LifeFamily via email to announce events open to the public

• Meet with Facilities Director weekly to review all upcoming events

• Book spaces for events

• Return phone calls and emails no later than 24 hours from requested information

• Follow up with tours within 48 hours of visit

• Fill out a tour log during each tour – turn tour log into General Manager after the tour with detailed notes

• Find new and creative ways to use the space- Plan one happy hour hosted by Phase at the venue once a month to allow professionals to view coworking and event space options

• Make sure that contracts are always up to date and signed by the vendors.

• Work events

• Follow up for client payments

• Obtain photos and reviews from events

• Maintain accountability of projects and attendance

Knowledge, Skills, and Abilities:

• Exceptional degree of discernment, judgment, critical thinking, problem-solving, and the ability to maintain the highest degree of confidentiality

• Desire to be part of a team in order to implement LifeFamily goals, strategy, and systems

• Must demonstrate the ability to wisely navigate challenging issues

• Ability to effectively handle multiple projects

• Ability to be self-sufficient, independent, and resourceful

• Must have authentic personal humility, coupled with confidence in calling and abilities

• Must demonstrate excellent verbal, written, and interpersonal communication skills

• Must be adaptable to change with short notice

• Able to prioritize relationships without neglecting processes and systems

• Skilled in recruiting, training, developing, and leading volunteer teams for events

Requirements and Qualifications

• A bachelor's degree in hospitality, marketing, or a related field preferred

• Event planning experience preferred

• Sales experience

• Organizational and communication skills

Physical Demands:

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand for 7 or more hours at a time

• Manual dexterity and coordination are required over 50% of the work period while operating equipment such as a computer keyboard, mouse, and similar machines

• Performing physical activities that require considerable use of your arms and legs

and moving your whole body, such as bending, lifting, balancing, walking,

stooping, kneeling, crouching, crawling, and handling of equipment

Ability to lift/carry, up to approximately 50 pounds occasionally may be required

• Ability to travel by car to/from LifeFamily campuses, church house and venues

• Physical mobility and endurance to perform tasks while standing/walking for long

periods of time (60 minutes or more)

• Visual abilities required

Hours:

● Monday-Friday 9:00am-4:30pm

● Flex time for Events

● Participate in church services and events as needed

• All Staff meetings and events