Address
Form of work
SalaryDUTIES AND RESPONSIBILITIES:
- Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Accurately process all transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
- Responsible to maintain the security of credit card transactions, and guest information.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
- High School diploma or equivalent required.
- One year of previous hotel experience, or retail customer service preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Standing for extended periods of time.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- OPERA: 1 year (Preferred)
Work Location: In person
