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SalaryJOB
The ideal candidate will have critical thinking skills, insightful ability for decision-making, can work independently, in a group setting, and/or a virtual environment, while being comfortable with evolving technology. They will be able to adapt to varying directives, have keen attention to detail, and will be able to maintain professionalism while handling sensitive and confidential informationAs an ES Benefits Specialist (in-training), you will display empathy, compassion, and resourcefulness while providing excellent service to both internal and external customers. Daily duties may include reviewing and analyzing information obtained through source documents and client/customer interviews to determine eligibility, making adjudicative decisions, and ensuring compliance with the Paid Family & Medical Leave standards. You will serve as the face of the program including adjudicating benefit claims, explaining program requirements and services, aiding in premium collection and education to support the agency’s mission, vision, and objectives. This is a full-time/permanent position which is 100% telework.
EXAMPLE OF DUTIES
You will provide excellent customer service on a large volume of inbound and outbound customer communications via phone, secure messaging, and email in a timely and accurate manner. Identifying customers’ needs, clarifying information, researching issues, and providing solutions in a professional, courteous, and timely manner. You will escalate customer concerns when needed and in accordance with Leave and Care Processes and Procedures. Including, processing and adjudicating routine and complex Paid Family and Medical Leave claims in accordance with RCW, WAC and ESD’s established policies and procedures. What a typical day looks like: Initiate, receive and respond to routine and complex correspondence and inquiries from claimants and/or their representatives, employers, other public programs, and healthcare providers.Ensure that limited English proficient customers receive translated correspondence and due process in their preferred language via phone, email, secure message and/or letter by state certified dual language specialists or contracted translators and interpreters.Process weekly claims and identify need for corrections or adjustments to ensure timely and accurate payment of benefits.Report potential underpayment or overpayment of benefits when applicable.Assist employers with inquiries regarding the Paid Family and Medical Leave program including (but not limited to) premium reporting requirements and registration of their business.Assist claimants with the process of applying for Paid Family and Medical Leave benefits.Report potential fraud per compliance regulations.Process all case actions in accordance with RCW, WAC and ESD’s established policies and procedures.This is an in-training position advancing after successful completion of the in-training plan, which includes, on-the-job and classroom training.Salaries for these levels are: Benefit Specialist In-Training - $46,596 - $62,568 Annually Benefit Specialist 2 - $51,384 - $69,072 Annually For a full description of duties, please click here to request from the recruiter: PDF Request.
SUPPLEMENTAL INFORMATION
Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key, that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value and trust our employees are empowered to grow and develop into their best self. Opportunity for AllWe strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Jeanette Nelson or 564-200-2475 the Talent Acquisition Team, or Washington Relay Service 711. Auxiliary aids and services are available upon request to individuals with disabilities. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960.**This organization participates in E-Verify**
