Equine Practice Manager

Founded in 2003, Oakridge Equine Hospital is proud to serve Edmond, Oklahoma, and surrounding areas as leaders in Equine Medicine and Surgery. Continually striving toward excellence, our team is composed of talented veterinarians and knowledgeable staff who are committed to providing our patients and clients the latest technology and expertise while remembering, above all, that horses need to be treated with loving care in every check-up, procedure, or surgery.

We are seeking a dynamic Practice Manager to join our busy and growing practice, just north of Oklahoma City. The Practice Manager will serve as an integral member of the veterinary practice team. Through partnership with the Practice Owners and Managing Veterinarian, the Practice Manager is responsible for providing a smooth and profitable operation by driving revenue and managing costs while creating a practice culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the practice, and cultivating a supportive and collaborative team environment.

Duties and Responsibilities

Leadership and Planning

• Develops and executes growth strategy in conjunction with Owners and Managing Veterinarian.
• Establishes goals for the practice and staff
• Participates in the planning and budget maintenance process and takes shared responsibility for Revenue/EBITDA performance with Practice Owners and Managing Veterinarian
• Creates the practice staff schedule and manages labor costs to budget
• Acts as a champion for change by improving processes and profitability. Identifies, documents, shares, and promotes best practices

Operations

• Oversees all day-to-day operations of the site, including but not limited to:
• Analyzes the financial health of practices and diagnoses issues
• Accounts receivable and payable, payroll
• Manages inventory and controls facility and administrative costs, including IT & Fleet management
• Capital Expenditure planning
• Staff scheduling
• Vendor relationships
• Tracks and maintains OSHA, DEA compliance and current licensures for all veterinarians

People Management

• Partners with the Managing Veterinarian to address staffing needs including recruiting efforts, hiring, performance reviews, mentorship, and career development.
• Implements performance-based incentives, rewards, and recognition programs when applicable.
• Promotes a healthy workplace culture and encourages employee engagement.

Client Service

• Demonstrates and reinforces the highest level of client service
• Resolves client issues and oversees client follow-up communication
• Manages the overall reputation of the practice through social media and marketing campaigns
• Drives client visits through strategic client communication and local marketing efforts
• Develop strategic marketing plan to engage veterinarians in the community through various events

Qualifications

• Bachelor’s degree in business or a related degree is preferred
• 5+ years of experience in a manager role, including supervisory, leadership and customer service experience
• Experience in a veterinary practice or equine/mixed animal practice setting in positions of increased responsibility is a plus
• High levels of attention to detail
• Possesses a self-directed attitude and an ability to work independently.
• Ability to manage financials and analyze data
• Demonstrates sound judgment, strong problem-solving skills, and effective decision-making and resolution management abilities
• Excellent oral and written communication skills
• Basic computer skills i.e., Microsoft Office suite
• Previous practice management software knowledge preferred

We offer a competitive salary commensurate with experience, and a complete benefits package. To learn more about us, please visit https://oakridgevet.com