Epic Orders / Asap Application Analyst Associate

It's more than a career, it's a calling.

MO-REMOTE

Worker Type:

Regular

Job Highlights:

Are you great at making relationships and looking to make meaningful change and add value within a mission centered health care organization? We are looking for a results driven and intellectually curious team member with a passion to make a difference. This enticing role would be perfect for someone who enjoys communicating across varying levels of leadership and subject matter experts, problem solving, and partnering with various teams to improve processes for our Epic partners. A health care background and experience with IT projects is a plus but not required. You would bring your demonstrated ability to develop relationships, create process, and offer new and innovative solutions to solving important problems.

Our employees work remote but must be residents of Missouri, Oklahoma, Illinois, Indiana, Texas, Florida, Kentucky, North Carolina or Wisconsin.

Job Summary:

Supports and maintains applications and other technical integrations to meet the needs of the organization. Impacts a range of customers that primarily include the operational end users and informational technology areas.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Troubleshoots and resolves basic application issues and provides end user support.
• Monitors applications for issues in connection with maintenance, upgrades and implementations.
• Provides routine maintenance of supported applications and systems using existing procedures. Follows and stays current with internal processes, policies and procedures.
• Acts as the primary point of contact for on-going production maintenance, support and troubleshooting. Participates in on-call and after-hours support schedules.
• Serves as an IT liaison for basic issues, implementations and upgrades with a range of customers including system users. Maintains a positive relationship with the customer.
• Follows tasks as assigned in project plans for routine projects in order to support meeting milestones and timeframes. Performs standard system testing both unit and integrated.
• Troubleshoots and resolves routine application issues and escalates appropriately to application team members and manager.
• May assist in training delivery for projects, updates or upgrades.
• Reviews and analyzes efficiency of existing systems and escalates findings to team leaders.
• Performs other duties as assigned.

EDUCATION

• Bachelor's degree in computer science or related field, or equivalent years of experience and education

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Department:

9625000009 EpicCare Ambulatory

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.