Address
Form of workJob Duties:
• Plays a primary role in implementation, upgrade, and technical support of applications.
• Application support through resolving application service requests for all applications including EMR system and HRIS.
• Provide support to end users including clinical and support staff to triage and troubleshoot all application issues.
• Research, diagnose, troubleshoot, and identify possible solutions on how to resolve an issue.
• Document issue triage, troubleshooting and resolution steps as troubleshooting progresses.
• Assist with resolution of critical errors and unexpected down time, until the issue is resolved, and systems are completely functional.
• Set up all users in all applications including Staff and Provider Profile accounts. Assign roles, groups, provision and deprovision licenses for all modules associated with the EMR system.
• Process and approve licensing/subscription addenda while maintaining the appropriate documentation of subscriptions and licensing for auditing purposes.
• Complete all vendor subscription enrollment processes to ensure a timely onboarding and offboarding of new and current associates.
• Responsible for supporting peripheral and interfaced devices integrated with clinical software. Perform basic desktop and network troubleshooting to isolate, diagnose, and resolve applications and interface problems.
• Participate in all EMR related testing.
• Assist with data analytics including establish dashboards, run reports and or set up recurring report.
• Develops clear and concise documentation and instruction manuals for end users.
• Stays current with technology through seminars, educational opportunities, certifications, etc.
• Participate in Change Advisory Board meetings and discussions.
• Other duties as assigned.
Required Qualification:
• Bachelor’s degree in computer science, Information Systems, Healthcare Informatics, or in a related field is required.
• Extensive understanding of healthcare data, including familiarity with electronic health records (EHR), Health Level 7 (HL7), and other healthcare-specific data standards and protocols.
• Must have minimum of 4 years of work experience in healthcare setting.
• Must have minimum of 2 years of customer service experience.
• Understanding of clinical workflows within an EMR required. Working in eClinicalWorks EMR system is a plus.
• Proficiency in HR platforms [e.g., UKG (Kronos) is preferred
• Technical knowledge of current systems software, operating systems, and PC protocols and standards, including Windows Active Directory
• Must be a self-motivated and self-starter
• Experience with Microsoft products required.
• Strong written and verbal communication skills.
• Critical thinking and analytical thinking with Organizational skills is a must.
• Experience working in a team-oriented and collaborative environment is a must.
