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Form of workJob Description
Summary
The Entry-level IT Support Engineer will assist our Lead IT Engineer in addressing various needs of the company and its employees regarding IT-related accounts, devices and systems including but not limited to network systems, surveillance systems, PCs and laptops, copy and printing machines, cell phones and office telephone systems. This role involves troubleshooting and resolving any issues or errors related to these technologies, as well as implementing and maintaining the companys data and intelligence systems.
Essential Duties and Responsibilities
Support Lead IT Engineer in analyzing computer system needs, determining project scope and priorities, and discussing system capacity and equipment acquisitions.
Implement and monitor management information system policies to ensure data accuracy, security, and legal/regulatory compliance under supervision.
Assist with managing basic Windows network systems, such as TCP/IP, DNS, DHCP, VPN, clustering, LAN administration, and Active Directory Services, etc.
Provide technical support to end users via phone, email, remote, and onsite as needed and get their issues resolved.
Provide highly efficient support to resolve helpdesk tickets.
Document incidents and resolution details.
Troubleshoot, repair and/or upgrade components or software related to IT devices.
Perform SAP system configuration and troubleshooting.
Manage employees work-related accounts, including but not limited to employee ID, email accounts, BPM accounts, SAP accounts, and work phone number accounts.
Assist with setting up, monitoring, and updating employees access to the company properties, devices, and systems following the companys policies.
Assist with managing, maintaining, and upgrading company-owned devices, such as desktops, laptops, and cellphones, etc.
Provide training for IT devices and software for new and existing employees.
Perform other IT Administration tasks as assigned.
Travel
Local travel may be required during the business day.
Qualifications
Strong time management and critical thinking and analytical skills
Highly organized and detail-oriented, with the ability to multi-task
Ability to communicate technical concepts to technical and non-technical audiences
Proficient oral and written communication skills
Problem-solving skills including strong follow through skills
Self-starter who works well independently and in a team setting
Education and/or Experience
Required:
Bachelor's degree in computer science, information technology or related field.
Minimum one year of office support and/or IT support experience.
Strong knowledge of networking, Windows servers, data management, automation, and IT service desk operations.
Experience with Windows operating systems and Microsoft Office Suite/O365.
Ability to troubleshoot complex hardware and software issues.
Experience in evaluating and implementing new technology.
Preferred:
Industrial experience as an IT technical support specialist or engineer in the manufacturing environment.
Knowledge of ticketing systems (ServicesNow ETC.)
Experience with Cisco CUCM and CUC systems.
Understanding of IOS and IPadOs operating systems and applications, networks, and hardware.
Bilingual in Mandarin Chinese and English.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Employees are regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Employees are frequently required to walk; sit and stoop, kneel, crouch, or crawl.
Employees must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include: Close vision, Distance vision, Color vision, Peripheral vision, depth perception and ability to adjust focus.
The Entry-level IT Support Engineer will assist our Lead IT Engineer in addressing various needs of the company and its employees regarding IT-related accounts, devices and systems including but not limited to network systems, surveillance systems, PCs and laptops, copy and printing machines, cell phones and office telephone systems. This role involves troubleshooting and resolving any issues or errors related to these technologies, as well as implementing and maintaining the companys data and intelligence systems.
Essential Duties and Responsibilities
Support Lead IT Engineer in analyzing computer system needs, determining project scope and priorities, and discussing system capacity and equipment acquisitions.
Implement and monitor management information system policies to ensure data accuracy, security, and legal/regulatory compliance under supervision.
Assist with managing basic Windows network systems, such as TCP/IP, DNS, DHCP, VPN, clustering, LAN administration, and Active Directory Services, etc.
Provide technical support to end users via phone, email, remote, and onsite as needed and get their issues resolved.
Provide highly efficient support to resolve helpdesk tickets.
Document incidents and resolution details.
Troubleshoot, repair and/or upgrade components or software related to IT devices.
Perform SAP system configuration and troubleshooting.
Manage employees work-related accounts, including but not limited to employee ID, email accounts, BPM accounts, SAP accounts, and work phone number accounts.
Assist with setting up, monitoring, and updating employees access to the company properties, devices, and systems following the companys policies.
Assist with managing, maintaining, and upgrading company-owned devices, such as desktops, laptops, and cellphones, etc.
Provide training for IT devices and software for new and existing employees.
Perform other IT Administration tasks as assigned.
Travel
Local travel may be required during the business day.
Qualifications
Strong time management and critical thinking and analytical skills
Highly organized and detail-oriented, with the ability to multi-task
Ability to communicate technical concepts to technical and non-technical audiences
Proficient oral and written communication skills
Problem-solving skills including strong follow through skills
Self-starter who works well independently and in a team setting
Education and/or Experience
Required:
Bachelor's degree in computer science, information technology or related field.
Minimum one year of office support and/or IT support experience.
Strong knowledge of networking, Windows servers, data management, automation, and IT service desk operations.
Experience with Windows operating systems and Microsoft Office Suite/O365.
Ability to troubleshoot complex hardware and software issues.
Experience in evaluating and implementing new technology.
Preferred:
Industrial experience as an IT technical support specialist or engineer in the manufacturing environment.
Knowledge of ticketing systems (ServicesNow ETC.)
Experience with Cisco CUCM and CUC systems.
Understanding of IOS and IPadOs operating systems and applications, networks, and hardware.
Bilingual in Mandarin Chinese and English.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Employees are regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Employees are frequently required to walk; sit and stoop, kneel, crouch, or crawl.
Employees must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include: Close vision, Distance vision, Color vision, Peripheral vision, depth perception and ability to adjust focus.
