Entry Level Helpdesk

About Ulterra Drilling Technologies

Originally founded in 2005 and strategically headquartered in Fort Worth, Texas, Ulterra is the market share leader in North America and one of the fastest-growing PDC drill bit companies for the oil & gas industry in the world. With field service locations all throughout the United States, Canada, and internationally, Ulterra is advantageously located near the drilling activity to provide direct support to operators across the globe. Ulterra is dedicated to the complete design, manufacture, and delivery of customized drilling solutions and application-specific technology with unmatched speed-to-market. In addition to supplying operators with consistent quality and innovative designs, Ulterra works alongside operators to target any performance limitations to ensure monetary efficiency and performance productivity.

With over 600 employees worldwide, Ulterra strives to earn the trust of our customers through customer support and consistent performance. Spanning across offices and manufacturing facilities around the globe, Ulterra is a company of people and it’s our people that make the difference. Ulterra takes pride on engaging our employees to create innovative solutions by collaborating with one another and our customers to make a difference in the oilfield. It’s this empowerment and collaboration that fuels our innovation and sharpens our competitive edge.

In addition to working with our customers, Ulterra and our employees' partner with various non-profit organizations, including WHOlives and Pink the Basin. Our efforts with WHOlives focus on bringing fresh water to impoverished communities around the world. As an employee, you will have the opportunity to participate in impact missions to Africa with WHOlives to make an impact firsthand. Through our longstanding partnership with Pink the Basin, women in the Permian Basin can gain access to mammograms and breast cancer screening services. Both organizations are supported by Ulterra's Give Back program, a program that allows our employees to contribute payroll deductions that are matched $1 per $1 to double our employees' contributions.

Position: Entry Level Helpdesk

Location: Fort Worth, Texas

Responsibilities

• Support and be responsible for defined Helpdesk administration activities.
• Outstanding customer service skills
• Ensure that planned and unplanned events are being ticketed and assigned and resolved in accordance Infrastructure guidelines.
• Utilization of monitoring tools to provide reactive and proactive support.
• Assist in documentation of new processes and procedures to improve team efficiency and customer satisfaction.
• Assist in IT asset control at multiple locations.

Required Skills and Qualification

• Help Desk/Work Order/Phone support.
• Tier 1 knowledge Windows 11 Operating Systems
• Initial troubleshooting
• Microsoft Office application understanding
• Spyware/Virus/Malware basic troubleshooting skills
• Printer support in desktop and network environment
• Mobile Device Management understanding.
• Basic skills in a Windows Active Directory environment
• Basic network troubleshooting skills
• VPN client or Remote Access troubleshooting skills

Required Experience and Responsibilities

• Associate or Bachelor’s Degree in Information Technology, Computer Science, Engineering or related field (required)
• Plus 1-2 years of related experience:
• Candidate must have basic knowledge in Office Applications (Word, Excel, Powerpoint), etc.
• Understanding of ITIL Incident Management and ability to apply best practices.
• Ability to pass a criminal background check.
• 1 year or more related experience in a Level 1 Support role

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Health savings account
• Employee assistance program
• Life insurance
• Paid time off
• Holiday pay
• Professional development assistance

Job Type:

• Full-time

Supplemental Pay:

• Bonus pay

Ulterra is a proud Equal-Opportunity Employer!

Thank you for your interest in this position. Only those selected for an interview will be contacted.