Entry Level Customer Service Assistant

Job Title: Entry Level Customer Service Assistant

Company: The One Agency

Location: Detroit, MI

About Us:

At The One Agency – Florida, we understand the intricacies of tax laws and the importance of accurate financial planning. Our team is dedicated to providing personalized tax consultation services that cater to your unique needs, ensuring compliance while optimizing your financial health.

Job Description:

We are seeking a highly motivated and enthusiastic individual to join our team as an Entry Level Customer Service Assistant. In this role, you will be responsible for providing exceptional Customer Service to our clients and ensuring their needs are met promptly and effectively. The successful candidate will have excellent communication skills, a positive attitude, and a strong attention to detail.

Pay range: $18.50 - $29.00 hourly

Responsibilities:

• Answering incoming phone calls and responding to customer inquiries in a timely and professional manner
• Assisting customers with product and service related questions, providing accurate information and offering appropriate solutions
• Processing orders, managing returns, and coordinating with other departments to resolve any related issues
• Maintaining customer records and updating databases with accurate and current information
• Collaborating with team members to improve Customer Service processes and procedures

• High school diploma or equivalent
• Excellent problem-solving abilities
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office Suite
• Ability to work well in a team-oriented environment