Address
Form of workTo display this page you need a browser with JavaScript support.
THE POSITION
The Customer Services Assistant 2 provides exceptional customer service and delivers library and literacy programs and events within the library, in the community, and virtually.
WHAT WE OFFER
Our libraries offer staff a stimulating and collaborative work environment. Library workers are invited to join a team who is passionate about providing exceptional customer service to the community.
HERE IS WHAT YOU CAN BRING
- Demonstrated proficiency in customer service skills.
- Demonstrated proficiency in readers' advisory, reference search strategy, and reference interview techniques.
- Demonstrated ability and skill to plan, organize and deliver a variety of creative programs, including the Playground, with minimum supervision, to all ages and abilities. This can be done either in-library, in the community, or virtually.
- Adapts and embraces new methods of delivering programs and services based on customer needs.
- Demonstrated ability in database searching, and knowledge of automated library systems.
- Ability to work independently and as part of a team.
- Knowledge of services available in the community.
- Demonstrated proficiency and interest in using a variety of related digital devices.
- Accurate keyboarding skills of 30 wpm.
- Proficiency in Microsoft Office.
- Aptitude and ability to perform basic troubleshooting of software and hardware.
- Physical ability to perform the duties of the position.
POSITION REQUIREMENTS
- Diploma in Library and Information Technology from a recognized institution.
- Up to six months work related and on the job experience.
- Valid B.C. Driver's Licence (minimum level 'N').
ADDITIONAL INFORMATION
- Criminal Record Check is required.
Fraser Valley Regional Library is committed to maintaining a diverse and inclusive workplace and recognizes that a working environment that encourages input from all perspectives can only enhance our services to the public. We invite candidates who bring a diversity of thought, skills, and experiences to apply and thank you in advance for your interest and contributions.
