Enterprise Solutions Engineer

As an Enterprise Solutions Engineer, you will be our technical champion throughout the pre-sales and post-sales processes, bringing customers onto the platform and working closely between sales, customer success, product, and engineering. Furthermore, you'll have the opportunity to make a meaningful impact by scaling our technical go-to-market motion, the product, and the company!

✨ Your Responsibilities

• Serve as a trusted advisor and product expert for Lumos prospects and customers, owning all technical responsibilities required in our sales and onboarding journeys.

• Architect demos, proofs of concept (POCs), and end to end solutions for our most complex customers, tying back to customer business goals at every stage.

• Structure POCs with strong success criteria, taking full ownership of the process and ensuring we set up the POC and resulting implementation for success from the outset.

• Work cross-functionally to drive technical and process investments that help scale our go to market teams, grow revenue and our ability to implement quickly, and support our growing customer base.

• Own initiatives for the team that drive meaningful impact for the company, e.g. improving our demo environment, identifying how to make onboardings more self-service.

• Serve as a subject matter expert on the market Lumos is a part of and use cases it supports. Report internally on market trends, customer success stories, and common issues & complaints you are seeing.

⛰ Your Skills

• Technical Knowledge (SQL, Python): This role requires fluency in SQL and comfort reading python. Lumos is a highly technical product with a technical customer base, and you’re able to quickly acclimate to this environment. Sufficient knowledge of working in a terminal, database models, APIs, infrastructure, and frontend to debug problems, help direct engineering effort, and resolve issues.

• High-Agency Customer Champion: You’re excited to work closely with prospects and customers, and are skilled at empowering others. Are empathetic and gain energy from interacting closely with customers. You’ll go the extra mile to make customers feel excited and supported when working with us. Yet you are also able to push back when needed, and can effectively influence others and objection handle concerns.

• Analytical Builder: You start by understanding customer problems before proposing solutions. You enjoy working in ambiguity and are comfortable creating clarity and structure around you as needed. You are detail- and process-oriented. You think analytically to understand bottlenecks and what is the right problem to solve. When it’s time for solutioning, you push for automation, yet also know when to do things that don’t scale.

• Excellent Communicator: Excellent commercial communication skills (written, oral, and presentation). Promote a sense of confidence about Lumos within customers and wow them in interactions! Translate business needs into technical requirements, and articulate product features in terms of customers’ goals.

💰Pay Range

• The base salary range for this role is $140,000 - $190,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

🙌 What We Value

We’re looking for an experienced Solutions Engineer, ideally with startup experience in B2B enterprise SaaS tech. Having said this, we care much more about your motivation and excitement to grow into the role than we care just about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

Thank you for considering Lumos! 🎉

*We encourage you to apply even if you think you might not be perfect fit! 🤝