Servicenow Engineer

Overview
Staffing Pros, a division of VETS Inc., is recruiting for a full-time ServiceNow Engineer in Springfield, VA. This is a hybrid position with 1 to 2 days per week on-site in Springfield, VA required. The ability to obtain a Secret government clearance required.
If you have additional questions not answered by the information contained within this posting, please contact our team directly at StaffingPros@vets-inc.com
Responsibilities

• Assist with the implementation of Discovery and Cloud Provisioning and Governance with the ServiceNow CMDB.
• Assist with creation, maintenance, and debugging Discovery jobs/schedules.
• Assist with building, configuring, patching MID Servers.
• Assist with troubleshooting and customizing Discovery Patterns.
• Under broad direction provide development and administration of ServiceNow infrastructure.
• Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues.
• Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
• Analyze system processes and develop enhancements to improve user experience and general system usability.
• Develop scripts on the ServiceNow platform to automate tasks and integrations.
• Collaborate with business and technology stakeholders, clearly understand their needs and communicate the team's roadmap.
• Advanced problem solving and deal with a variety of options in complex situations.
• Draw upon the analysis of others and makes recommendations that have a direct impact.
• Develop design documentation for an enterprise deployment.
• Deploy test infrastructure in the customer's test environment.
• Perform day to day support, administration, and maintenance of ServiceNow Discovery until transitioned.
• Develop systems integrations and process automation.
• Perform installation and testing of ServiceNow updates and new releases.
• Develop clear and concise technical and process documentation.

Qualifications
Required Education & Experience

• Bachelor's Degree in Computer Science, Information Systems, or related field and 9 years experience; Masters degree and 7 years experience. May accept experience in lieu of Bachelor's Degree.
• Experience with ServiceNow Discovery, BMC Discovery, or similar discovery tool.
• Expertise with Windows and UNIX based Operating Systems.

Required Clearance

• Ability to obtain Secret Security Clearance.
• Ability to obtain an interim Secret Security Clearance prior to starting work.

Desired Experience, Skills, & Attributes

• ServiceNow Certified System Administrator.
• Certification Implementation Specialist in: Discovery, Service Mapping, Event Management or Cloud Provisioning and Governance.
• ITIL Foundations.
• Experience with AWS and Azure Cloud environments.
• Experience working with Agile Project Teams.

EEO Statement
Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.