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Form of workDescription:
TEKsystems is seeking Service Desk Analyst to support a Government Customer in New Orleans. The right candidate will be required to have CompTIA Security+CE and DoD Secret Clearance.
Top Skills' Details
Must Have Non-Negotiable : Active DOD Secret Clearance and Security+CE *Interim Clearance Accepted BUT Consultant will not get admin access until full adjudication of clearance takes place*
1.) Willingness to support high call volume Service Desk
2.) On-Site Work Required Must be located or willing to relocate to the Greater New Orleans area
3.) 0-3 Years of Experience in IT, HelpDesk, Service Desk Support
Under the direction of the of the MCCOG the Service Desk tri-located in Kansas City, New Orleans, and Boise support all Marine Corps End Users with initial triage of a wide variety of end user issues such as password resets, application install, troubleshooting, network connectivity (VPN), Microsft Suite Issues, etc.
•Initial Desktop, Printer, Network, Application Troubleshooting
•Password Reset within Active Directory
•Working within Microsoft OS and Suite
•IP/Network Drive Mapping
•PKI Infrastructure Knowledge
Additional Information Regarding the MCCOG:
MCCOG directs global Network Operations (NETOPS) and computer network defense of the Marine Corps Enterprise Network (MCEN) and provides technical leadership in support of Marine and joint forces operating worldwide. The MCCOG is also responsible for intelligence gathering and analysis to develop future capabilities planning in accordance with DCO.
The MCCOG is the Computer Network Defense Service Provider (CNDSP) and serves as the Corps' Global Network Operations and Security Center (GNOSC). The MCCOG provides 24/7 NETOPS C2 through its Operations Center. Under the OPCON (operational command) of MARFORCYBER, the MCCOG executes our Information NETOPS and DCO in support of our operational requirements in order to enhance freedom of action across all warfighting domains, while denying the efforts of adversaries to degrade or disrupt this advantage through cyberspace.
Communication/Phone Presence: Consultants will be supporting end users 100% over the phone on all issues. We should be screening appropriatley for ability to communicate over the phone.
Call Center/ Phone Que Environment: We must be clear with consultants that the job is "call center" like and consultants are expected to reach document tickets following SOP's and work toward FCR (First Call Resolution) with 15-20 minutes
Skills:
Security+CE, Sec+, Security +, COMP TIA Security+ CE, active dod secret clearance, Help desk, Help desk support, Customer service, Active directory, Troubleshooting, Support, Desktop, Windows 10, Service desk, Microsoft office, Microsoft, Call center, Customer support, Phone support, Windows, Technical support, Windows 7, Office 365, Network connectivity, Ticketing system, Password reset, Helpdesk troubleshooting, Imaging, remedy ticketing system, first call resolution
#CJ
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
