Address
Form of workDescription:
Under the direction of the of the MCCOG the Service Desk tri-located in Kansas City, New Orleans, and Boise support all Marine Corps End Users with initial triage of a wide variety of end user issues such as password resets, application install, troubleshooting, network connectivity (VPN), Microsft Suite Issues, etc.
•Initial Desktop, Printer, Network, Application Troubleshooting
•Password Reset within Active Directory
•Working within Microsoft OS and Suite
•IP/Network Drive Mapping
•PKI Infrastructure Knowledge
Additional Information Regarding the MCCOG:
MCCOG directs global Network Operations (NETOPS) and computer network defense of the Marine Corps Enterprise Network (MCEN) and provides technical leadership in support of Marine and joint forces operating worldwide. The MCCOG is also responsible for intelligence gathering and analysis to develop future capabilities planning in accordance with DCO.
The MCCOG is the Computer Network Defense Service Provider (CNDSP) and serves as the Corps' Global Network Operations and Security Center (GNOSC). The MCCOG provides 24/7 NETOPS C2 through its Operations Center. Under the OPCON (operational command) of MARFORCYBER, the MCCOG executes our Information NETOPS and DCO in support of our operational requirements in order to enhance freedom of action across all warfighting domains, while denying the efforts of adversaries to degrade or disrupt this advantage through cyberspace.
Key MCCOG tasks include:
-operating and defending the MCEN
-collecting and sharing DoDIN Situational Awareness
-reporting and directing actions that proactively address threats and vulnerabilities
-responding to operational incidents
-providing technical leadership to ensure that our Corps and joint capabilities leverage new technologies to the advantage of the Marine warfighter
Skills:
Security+CE, Sec+, Security +, COMP TIA Security+ CE, active DOD secret clearance, Help desk, Help desk support, Customer service, Active directory, Troubleshooting, Support, Desktop, Windows 10, Service desk, Microsoft office, Microsoft, Call center, Customer support, Phone support, Windows, Technical support, Windows 7, Office 365, Network connectivity, Ticketing system, Password reset, Helpdesk troubleshooting, Imaging, remedy ticketing system, first call resolution
Additional Skills & Qualifications:
Communication/Phone Presence: Consultants will be supporting end users 100% over the phone on all issues. We should be screening appropriatley for ability to communicate over the phone.
Call Center/ Phone Que Environment: We must be clear with consultants that the job is "call center" like and consultants are expected to reach document tickets following SOP's and work toward FCR (First Call Resolution) with 15-20 minutes
Experience Level:
Expert Level
#CJ
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