Address
Form of workDescription:
Our customer is looking to grow their Enterprise Service located in Kansas City Missouri. This team is comprised of 40 Service Desk Technicians responsible for supporting the Network End-Users throughout the world. This team is responsible for fielding between 8-20 tickets per day. Most technicians will start on night shifts unless a day shift opens up. The ticket volume dramatically decreases overnight vs mornings. Ultimately, the ESD technician will support the DOD in unifying its networks and data management systems to improve capability and service under one enterprise network.
Average troubleshooting requirements may include supporting intranet issues, password resets, network troubleshooting, copiers, printers, scanners, etc. The ticketing system currently being used is Remedy.
This is a 24/7 Service Desk in a classified environment. Technicians are required to hold at minimum a DoD Secret Clearance and a CompTIA Security + CE exam certification.
There is a lot of upward mobility from this position. Technicians will be presented the opportunity to change shifts with tenure as well as get the opportunity to observe and collaborate with the in-house Windows Team, Linux Team, Oracle/SQL Team, Storage Team, Network Team, Desktop Support, Systems Applications team, & Cyber team. It is common for these teams to recruit from the desk.
This desk also promotes within and there are opportunities to elevate into leadership positions. This is a contract however it is incredibly long-term with room for this advancement while contracting.
The ideal candidate is someone interested in growing their career on the infrastructure path learning a business from the ground up. Strong interpersonal skills, and ability to problem solve, customer service-centric people required.
Enterprise Req Skills
Service Desk, help desk technical support, ticketing system
Top Skills Details
- Executing scripts and answer a wide variety of support calls from end users.
- Tracking, troubleshooting, resolve, and/or escalate technical issues.
- Use of Remedy Ticketing system
- Correlate events and incidents for management of Information Technology (IT) Services.
Basic Qualifications:
- High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
- Active DOD Secret clearance
- Information Assurance Technician (IAT) Level II CompTIA Security + exam CE
- Experience in IT customer service
Worksite Address
Kansas City, Missouri, United States,64131
Workplace Type
Onsite
EVP
Working on largest DoD IT contract. will get training and support many different areas of the IT field. Working in a large IT centric facility. 250 + local IT talent is all centered in this facility. The opportunity to network with different technology teams and find career growth is encouraged. Promotions happen while on contract and consultants are encouraged to grow their opportunity at the customer. The night shift is slower and team members are encouraged to job shadow other teams and grow their skills.
Work Environment
Security facility, Data Center.
Must have:
Active Secret Security Clearance
CompTIA Security+ (Exam SY0-601)
#CJ
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
