Enterprise Account Manager (K12)

What does Packback do?
Packback exists to awaken and fuel lifelong curiosity in every student. Packback is an education technology company, offering a social learning platform powered by artificial intelligence that is used by college professors and K-12 teachers to help their students fall in love with the subject matter, drive personalized learning, and most importantly - quantify and improve critical thinking ability. More literally, Packback is a platform that enables powerful online classroom discussion with Packback Questions, long-form writing assignments with Packback Deep Dives, and elevated engagement tools with Packback Instruct.
Who YOU are and what YOU will do:
This role will be based in Florida and is open to anyone willing to relocate to Florida, although our home office is located in Chicago.
This is an Enterprise Account Management Role for our K12 team. We're looking for a tenacious salesperson who is passionate about growing a business while also improving education outcomes to join our team as an Account Manager (AM) on the Packback Enterprise Customer Success team. This role is responsible for strategic territory planning, account retention, and growth for our key accounts with a focus on Florida partnerships. The ideal candidate for this role is a lifelong learner, willing to provide and receive feedback from team members on a regular basis in a shared effort to further our individual and collective revenue goals.
The successful AM can expect a range of activities, such as:

• Ensuring Retention of Current Partnerships

Retaining our current partnerships at their full potential and ensuring continuity in service. AM will maintain executive-level relationships, consistently deliver exceptional value, and proactively monitor account health metrics throughout all stages of partnership lifecycle.

• Growing Impact of Packback with Current Partners

Upselling and expanding our current contracts to additional buildings and district leaders. AMs will identify major expansion opportunities within their territory and lead opportunity planning processes to increase account relevance and revenue over time. AMs will support forecasting by fostering strong relationships with key stakeholders to determine what opportunities are available to reach the maximum revenue potential.

• Provide Strategic Direction for Partnerships

This role will be able to report progress against goals and track pipeline and data in Salesforce. Building strong relationships with key stakeholders to show the value of Packback throughout the contract lifecycle.
The AM will be familiar with the partner's strategic plan and funding sources to align the partnership. In partnership with Curriculum Consultant, AM will lead onboarding for new accounts, setting them up with a solid long-term plan that will ensure their goals, as well as the goals of the contract, are met.
This will require the AM to manage multiple, unique strategic plans to ensure forward momentum in partnership. In partnership, the AM will ensure Packback's Curriculum Consultants are aligned with the strategic plan and build evangelism with teachers.
What you won't do:

• Feel like a number - we empower each other and celebrate the small and the big wins, every day
• Get bored - we thrive off of curiosity and have fun while we do it
• Stay stagnant - we are evolving and always growing, always pushing forward and learning along the way

What YOU bring to the table:

• Confidence in Pipeline Management. The ideal candidate will own approximately 20 accounts at various stages of the pipeline (Onboarding, fulfillment, renewal, upsell).
• Strong Task and Project Management. The ideal candidate effectively manage their time and resources, completing their work with efficiency. They autonomously set goals and schedules, utilizing their experience to make informed decisions. They have a strong network of experts across departments that they can tap into. This enables them to set and achieve most of their weekly priorities.
• Strategic Thinking and Planning with the Ability to Pivot. The ideal candidate is able to think two steps ahead and anticipate the next steps. The successful AM is ready to engage in a long-range plan that already includes A, B, and C plans.
• Motivation Towards Ambitious Revenue Goals We're a small but mighty team who sets big goals! The ideal candidate is excited, energized, and motivated by an ambitious goal, rather than feeling demotivated or anxious to the point of inaction.
• Personal Ownership in Executing day to day tasks. The ideal candidates takes full ownership of their work, demonstrating reliability in adhering to procedures and meeting deadlines.
• Desire to learn and share learning with others. Giving and seeking feedback is essential in excelling in this role. We look for members of our team to treat coworkers with respect, honesty and fairness. When issues do arise the Account Manager should be able to solve problems effectively and be viewed as a positive team member and/or colleague.
• Excellent professional communication skills. You will frequently interact with clients and peers internally to solve problems, build excitement, and drive intellectual leadership. In order to do well in this role you will need to host effective, well-planned, strategic meetings internally and externally and actively engage in dialogue, demonstrate strong listening skills, and contribute effectively to conversations. Your client communication should consistently exceed industry standards, showcasing your commitment to maintaining high-quality interactions.
• Effective relationship-building ability. The ideal candidate needs to quickly build and maintain relationships with our key decision makers to schedule Professional Development events, determine timelines, and available budgets.
• Passion to change education. We have a big mission at Packback and we are looking for people who similarly think big and want to change education.
• Alignment with Packback's values.

Requirements

• 2+ years of experience in Enterprise Sales for education technology.
• Prior experience as an educator is a plus.
• Strong understanding of the K-12 and Higher Education landscape.
• Excellent communication, negotiation, and relationship-building skills.
• Willingness to travel as required (up to 20% of time).

Benefits and Perks
Health & Wellness

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K: Packback offers 50% matching up to 4% of employee contributions
• Stock options
• Disability Insurance
• Life Insurance
• Commuter Benefits
• Generous Paid Parental Leave up to 12 weeks
• Family Medical Leave
• Unlimited Time Off with a 3 week minimum encouraged
• $300 Tech Stipend

Additional Perks:

• Access to premium membership to One Medical
• Calm subscription
• Monthly Dashpass subscription by DoorDash
• "Momentum Maintenance Fridays" - Every Third Friday of the Month is an Office Shut Down day.
• Our AMs with a base $78,000-$85,000 base salary with the opportunity to get ~$15,000 annual commission/bonuses.
• This role is based in Tampa, Florida and will travel 30% of the time.

Our commitment to diversity:
Working in the Education Technology space, Packback believes it is an ethical necessity for us to work to build a diverse and inclusive team, to help us better consider the needs of our diverse audience of students with a wide range of educational backgrounds and educational needs.
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.