Senior Accounts Receivable Manager

Find a career that MOVES you! PODS revolutionized the moving and storage industry 25 years ago. Our innovative approach of providing portable storage containers makes moving more efficient, convenient, and less stressful. We’re not only pioneers of the industry, we’re the leader, too. Under the direction of PODS’ innovative leadership team, the company doubled in size in just two years, and we’re not looking back!

Our people and service define our company, and we set goals for ourselves and each other to improve tomorrow over yesterday. We understand and appreciate the importance of being trustworthy, authentic, and welcoming as we provide our customers the best moving and storage experience. Join a team that offers you the chance to leave your mark, achieve your goals, and love what you do.

The Sr. Accounts Receivable Manager is responsible for leading the revenue cycle functions of the Billing & Collections Department. Responsible for design and implementation of processes to improve cash flow; reduce customer charge-backs; reduce bad debt expense and reduce past due amounts, while adhering to federal and state laws & company policies. Responsible for improving customer satisfaction with accountability for delivering quality service to external customers and franchisees. Also responsible for mentoring and energizing the morale of the department.

This role is required ONSITE at PODS corporate center in Clearwater, FL (Monday – Thursday, Friday Remote.) In-office presence is important for cultivating a collaborative and innovative work environment. When people are together in the same space, they are more likely to build relationships, share ideas, and solve problems together.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage company’s billing and collection policy, and communicate with upper management & franchisees

• Assign responsibility for investigation of fraud cases and possible legal action and collection for worthless checks and delinquent bills

• Review Accounts Receivable aging reports to evaluate effectiveness of current collection policies and procedures

• Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken after assigning bad debt status to account

• Establish and implement internal procedures for processing corporate billing, and collection activities within current company policies

• Supervise month-end close procedures and related reports for reconciliation

• Responsible for department communication with internal and external customers

• Establish effective training and staff development opportunities, setting objective performance measurements and expectations for direct reports and hold them accountable for meeting the established expectations

• May perform other duties and responsibilities as assigned

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

• Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).

JOB QUALIFICATIONS: Education & Experience Requirements

• Bachelor's degree is preferred
• 7-10 years related experience required
• 5 years experience leading/supervising a team (directly or indirectly) of 10 or more people is preferred
• Experience with Heartland Payment Systems or Braintree is preferred
• Experience with managing 3000-5000+ transactions monthly
• Experience in process or continuous improvement is preferred
• Or an equivalent combination of education, training or experience

JOB QUALIFICATIONS: Essential Skills, Abilities and Example Behavior(s)

• COLLABORATE: Able to act as part of a larger team outside of the immediate department or group; Able to understand the importance of working with peers in other areas or management to reach "best practice" solutions for the organization; Able to inform and seek information to anticipate and consider the impact of decisions or actions on the overall organization

• DRIVE CONTINUOUS IMPROVEMENT: Demonstrated experience identifying opportunities for improvement and ability to drive change

• DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards

• THINK STRATEGICALLY: Able to see the "big picture" and be future-thinking; Able to anticipate future trends and consequences accurately; Able to take a broad perspective; Able to create a vision of organizational objectives; Able to make decisions based on long-term company goals

• SOLVE PROBLEMS: Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions

Unsolicited Resumes from Third-Party Recruiters

Please note that as per PODS policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that PODS will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.