Enterprise Account Executive

Company Summary

CommunityWFM was founded in 2005 by a team of industry-leading workforce management
consultants. Today, CommunityWFM provides a modern and simplified approach to forecasting
and scheduling contact center agents through two product versions, Enterprise and Essentials.
CommunityWFM is a trusted partner to some of the most recognized organizations across
healthcare, insurance, financial services, retail, and technology.

Position Summary
We are looking for the right person to help us engage targeted resellers with the goal of
generating market awareness and revenue attainment. This includes national and regional
resellers that sell contact center applications and typically provide value-added services. These
resellers understand the industry and are well positioned with end-user customers. This is a key
position within our sales team so that we can expand our channel partnerships.

Responsibilities
• Build, cultivate, grow, and develop prospective partners into high performing and fully
    self-sufficient providers.
• Develop and maintain strong working relationships at the executive level with key
   strategic resellers.
• Consistently performs above quota.
• Successfully onboard, enable, and build sales plans with resellers.
• Collaborate internally with technical support to assist partners with completion of
   RFIs/RFPs, proof of concepts, and product demonstrations as necessary.

Requirements
• A background selling contact center solutions is required with preference given to
   experience selling workforce management (WFM) technologies.
• The ideal candidate will join the company having previously established relationships
   with key industry channel partners.
• 3+ years of experience working with industry channel partners.
• Previous experience using Salesforce for sales automation required.
• Is energetic and a quick learner.
• Has WFM subscription software market knowledge.
• Is highly self-motivated and directed.
• Is familiar with and can speak to related technologies including cloud, ACD integrations,
   and complementary Workforce Optimization (WFO) platforms such as quality
   monitoring, speech analytics, customer surveys, etc.
• Is able to demonstrate and articulate the company and product value proposition.

• Has exceptional communication and presentation skills.
• Can successfully interact with multiple roles on the prospect side including IT, telecom,
   and contact center leaders.
• Has demonstrated superior prospecting and lead nurturing skills.
• Has exceeded minimum $1M quota for the previous two years or more with a
   technology company.

Benefits
Happy and engaged team members are crucial to our success! We strive to provide an
environment that fosters learning and advancement with a conscientious effort to provide a
positive work/life balance. We currently offer the following benefits and continually review and
revamp our benefit programs based on employee feedback.

• Competitive Salary
• 100% Company Paid top tier Medical, Dental and Vision benefits for you and your
   dependents.
• Generous PTO Policy
• Eligible for 17 Paid Holidays
• Continued Education Reimbursement
• Automatic 3% 401k Contribution by Company
• Eligible for Annual Bonus
• Hybrid WFH/Office Environment