Enrollment Agent I

• Provide superior customer service to internal and external customers.
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software.
• Verify customer identity and scan required documents into database system.
• Successfully complete required biometric and data capture processes and paperwork on each customer.
• Track processing time for each applicant and ensure applicants are processed in appropriate order.
• Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards.
• Identify win-win opportunities to provide more products and services to customers.
• Create opportunities to add value for customers through the upselling of retail products and services (if applicable).
• Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times.
• Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies.
• Perform Enrollment Center sustainment responsibilities on a daily basis.
• Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory and submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary.
• Represent the company and the programs that are supported in a professional and customer oriented manner.
• Support customer service registration and reservation activities as necessary.
• Successfully completes time sensitive training and briefing as assigned.

Knowledge, Skills, and Abilities

• Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry.
• Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures.
• Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action.
• Integrity – Job requires ethics and honesty.

Travel Requirement, Working Conditions, and Physical Demands

• Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.
• Occasional overnight travel as required, should not exceed 25% of the time.
• Travel by air may be required for initial company training as well as occasional new program or services training.
• General office environment. The work area is adequately lighted, heated, and ventilated.
• Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
• The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

• High school diploma or equivalent degree.
• Minimum one (1) year applicable experience.
• Proficiency in Microsoft Office Suite is required.
• Previous experience processing credentials is a plus.
• Previous sales experience preferred.
• Evening and weekend work may be required.
• Must be at least eighteen (18) years old.
• Must be a US citizen.
• Must be able to successfully pass various background screening requirements, including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications.