Engineer, Network Ops Center - Weekday Nights

at KPMG in Boise, Idaho, United States

Business Title: Engineer, Network Ops Center - Weekday nights

Requisition Number: 110355 - 31

Function: Business Support Services

Area of Interest:

State: ID

City: Boise

Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an Engineer, Network Ops Center, Weekday nights to join our Digital Nexus organization.

Responsibilities:

+ Monitor, evaluate alerts, create/resolve/escalate incidents within SLAs, and interact with respective teams and observe incidents closely until their resolutions in a 247 business-critical environment

+ Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution; troubleshoot at OS level of Windows, Linux servers, and networking nodes

+ Use standard runbooks to mitigate or resolve incoming incident and support requests and escalate to appropriate teams as necessary

+ Participate and track incidents from inception to resolution, including root cause analysis

+ Support continuous improvement to monitor services and internal processes for resolution of production incidents and support requests

+ Apply tools and techniques to proactively search for and document potential issues in production environments, and work with other team resources to ensure the highest possible quality of service

Qualifications:

+ Minimum two years of recent experience in supporting end user systems, Desktops, Servers, and Network troubleshooting

+ Bachelor's degree from an accredited college or university is preferred; relevant IT Certifications are preferred

+ Exposure to the following preferred: Help desk platforms such as Service-Now, Remedy; monitoring platforms and analysis applications such as Nagios, SCOM, SolarWinds, Splunk, AppDynamics; Databases such as SQL Server, Oracle, PostgreSQL, and Hadoop

+ Strong verbal/written communication, problem solving, organizational and independent judgment skills to support an environment driven by customer service and teamwork; ability to build productive relationships with peers

+ Ability to provide weekday night shift work, Monday through Wednesday from 7 PM ET to 7 AM ET with alternate Thursday night with the flexibility to provide support to other shifts when the need arises

+ US Citizenship is required

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at 'Benefits & How We Work (https://www.kpmguscareers.com/why-kpmg/#benefits) '.

Follow this link to obtain salary ranges by city outside of CA: https://www.kpmg.us/work-for-kpmg/pay-transparency.html/?id=6730-9

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

GL: 6

GF: 15310