Location: Research Triangle Park Area
Job ID: JR100523
This is a field-based position that provides on-site customer support for Pacific Biosciences revolutionary new third generation DNA sequencing platform. This person will install equipment at customer sites, ensure it meets performance specifications, and train operators on its use. They will be responsible for the ongoing repair, maintenance, and upgrade of the instrument at multiple customer locations.
- Perform installation, maintenance, upgrade and repair of Pacific Biosciences equipment at customer locations.
- Submit timely documentation of service activities and expenses.
- Maintain accurate and reliable service spare parts inventory.
- Work closely with sales and field application specialists to ensure customer expectations are being met.
- Mentor and train new and less experienced service engineers.
- Develop and improve operating procedures and processes.
- Contribute to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers.
- Provide feedback, reports, and analysis of field issues to product teams and service management.
- Write and edit service documentation for alignment, replacement, and upgrade procedures.
- The position will entail several days per week of onsite instrument support in the Mid-Atlantic Region, and the applicant shall have a home-office within the region.
- Able to navigate public transportation and/or walking distances up to a mile while carrying tools in a rolling case or backpack (40-50 lbs.)
- Sitting and/or standing for long periods of time
- Crawling, kneeling, and maneuvering around laboratory equipment and benches
- Unpacking, lifting, moving large pieces of equipment from the ground to shoulder height
- Use small hand tools requiring fine motor skills
- Wear full PPE or as required by the facility
- BA or BS in Engineering or Science or equivalent Military or other experience.
- A minimum of 2 to 5 years of experience servicing or supporting complex electromechanical/chemical equipment.
- Knowledge of biochemistry, biology and/or other life sciences.
- Excellent verbal and written communication skills.
- Excellent analytical troubleshooting and problem-solving skills.
- Extensive travel required.
- Proficient with computer software and hardware, including Windows and Linux OS, real-time processing systems, disk arrays and Ethernet architecture.
- Valid driver’s license with good driving record.
- Ability to work independently with minimal supervision.
- Experience with life sciences instrumentation, especially DNA sequencing technology, a significant plus.
You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties.
Salary Range:
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