Engagement Specialist: Adult Outpatient Program - 5489

With a career at CHR, you can look forward to a respectful workplace, an inclusive culture, and most importantly, a family. A career can mean different things at different workplaces. Apply now to see what it means to us and what it’s like to work somewhere your voice is heard, your wellness is a priority, and your success matters.

JOB TITLE:                             Engagement Specialist

EMPLOYMENT TYPE:         Full-time, 40 hours/wk -

SCHEDULED HOURS:          Monday-Friday, 8:30am-5pm

PROGRAM/LOCATION:      AOP, Manchester, CT

PC#:                                        2723 

ABOUT THE PROGRAM:  Adult Outpatient Program (AOP) 

The Adult Outpatient Services program (AOP) assists adult clients who are recovering from traumatic incidents, substance use, or are looking to manage a chronic mental health disorder through psychiatric & substance abuse diagnostic evaluation and treatment. AOP has a tier-based productivity incentive program, with the vast majority of staff consistently exceeding productivity expectations and obtaining a bonus. Typical days varies as there is the possibility to work with clients individually, in a group setting, or IOP. There is regular weekly supervision provided to all non-licensed staff and biweekly supervision for licensed staff. Nonetheless, supervisors are always available whenever you are working to answer questions and offer clinical assistance when needed. 

ABOUT THE POSITION:

To work in tandem with clinical staff to assist clients in accessing care, addressing obstacles to treatment and following up with clients who are having difficulty engaging in care to help them to continue to access the care they need.

By: 

• Providing telephone outreach for individuals and their families to address barriers that keep them from treatment. 
• Working with clinical staff to schedule clients to meet their need.

DUTIES & RESPONSIBILITIES:

• Establishes rapport and working relationships with clients and clinical staff in order to engage clients in treatment
• Review client charts to determine eligibility for services based on CHR policy guidelines and physician recommendations.
• Provide education to clients about resources to assist them in accessing treatment, i.e., transportation alternatives, schedules of providers
• Coordinate, network and schedule hospital, urgent care, and appropriate internal/external programs within compliance guidelines.
• Document and track all client hospitalizations in EMR.
• Assists individuals in making connection to treatment and providing coaching to make it to appointments and to follow up with treatment recommendations.
• Schedules clients with providers to help them access treatment in a timely fashion. Then follows up with identified high need clients prior to and after appointments.
• Coaches clients in securing medical benefits in order to pay for treatment,
• Acts as liaison to transportation providers to enable clients to access treatment services.
• Coordinates communication between client and clinical staff in regards to no show appointments and schedule changes.
• Meets all recordkeeping requirements of program and agency standards including monitoring and charting all outreach and engagement attempts.
• Attends and participates, as appropriate, staff meetings, case conferences, and supervision.
• Works with assessment center and front desk staff to coordinate access for clients who are high risk or difficult to serve, i.e. individuals being discharged from higher level of care.
• Provides excellent customer service to all clients and families.
• Assist staff in promoting a recovery oriented treatment environment.
• Stays abreast of all agency and clinic policies regarding access, no shows and scheduling.
• May perform other assignments and duties as program and agency needs require

QUALIFICATIONS:

 Education:  Training as Medical Assistant preferred. 

Experience:  Experience in working in fast paced environment with consumers of MH and SA services.

Licensure/Certification/Registration: Certification as a Medical Assistant is preferred    

WHY CHR:

• Voted Top Workplace 10 years in a row!
• Generous paid time off, including your birthday!
• 403b Retirement Plan contributions
• Competitive insurance premiums
• Discounts on pet, auto, and home insurances as well!
• Education and licensure reimbursement
• Public Service Loan Forgiveness
• NHSC loan repayment program offered at select sites!
• Tuition Reimbursement/Professional Development program

• Career development
• Internal career fairs- meet directly with a recruiter and discuss your career goals
• Plenty of growth opportunities (we have over 80 programs state-wide!)
• Free trainings, clinical supervision, and mentoring available at many programs

• Robust wellness program
• Annual wellness stipend
• 3 free confidential counseling sessions available 24/7 to employees and household dependents through an employee assistance program
• FREE premium subscription to the Calm app (meditations, music, sleep stories and more!) for you and up to 5 family members
• Virtual bring your pet to work lunches, free weekly yoga, employee appreciation events, and more!

• Ample opportunities to get involved and have your voice heard
• Thought-provoking and interactive learning opportunities for all staff focused on increasing diversity, equity and inclusion (DE&I) throughout the agency
• Employee-lead resource groups
• Leadership luncheons with our CEO
• Join any one of our agency committees!

• Stay informed with frequent updates
• Weekly video messages directly from our CEO
• Monthly newsletters
• And much, much more…!

*Many of the benefits listed above are available to all staff regardless of hours worked! Please note that some of the listed benefits may be subject to eligibility.

COMPENSATION*:        

$17.20/hour min.-$25.81/hour max., dependent upon experience.

*Actual rates are determined at the time of offer and are based on relevant experience, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)

CHR is committed to fostering an inclusive culture that respects differences and honors the experience of our diverse staff. We encourage women, members of ethnic minorities, LGBTQ+ individuals, people with (dis)abilities, and veterans to apply.

Take the first step to a meaningful career and apply to CHR today!