Engagement Specialist

For more than six decades, Familylinks has been dedicated to serving the diverse individuals and families of Western Pennsylvania. In the past year alone, we extended our care to over 9,000 people spanning all age groups, residing in various neighborhoods, representing different income levels, and holding diverse beliefs. Our mission is to positively impact lives through integrated community, behavioral, and social programs. We can only achieve this with dedicated and passionate individuals who want to make an impact in the community and in the lives of the individuals we serve.
To achieve this unwavering support, Familylinks provides a wide range of family-centric services encompassing Behavioral Health, Youth & Family Services, Service Coordination, and Senior Services.
The Engagement Specialist is primarily responsible for coordinating support services and case management to youth and their families. The position provides for the coordination of services, oversight, and leadership along with acting as the liaison of service options for youth and their families.
Essential Duties & Responsibilities:

• Promotes and emphasizes the client and family-centered team approach, insuring that all recorded service plans are individualized and strengths based.
• Provides leadership and support in the development and implementation of a positive environment appropriate to at risk population, according to individual client needs, agency policies, and external requirements.
• Role models and promotes healthy professional relationships between staff and clients, families, and community service providers.
• Provides and oversees the provision of accurate, strength-based, and culturally competent assessments of clients and families (when applicable) within prescribed timeframes and throughout the client's service involvement.
• Works within a client-centered team framework to insure that clients are connected to services of choice; with emphasis on individualism, strengths and community involvement.
• Acts in the role of advocate, liaison, and coordinator of all service components including family (when applicable), natural community supports, and contacts.
• Promotes professionally healthy service collaborations with community providers.
• Provides and responsible for timely, accurate, and professionally written documentation of all service components.
• Is required to comply with all licensing regulations, contractual requirements, accreditation standards, and agency policies and procedures related to behavior, supports, documentation, and management.
• Coordinates and/or provides transportation (when applicable) for external appointments and court hearings in accordance with agency policies and legal mandates.

Working Conditions:

• Work with clients who have complex needs, including but not limited to: mental health; alcohol and other drugs; communicable diseases; verbal and physical aggression.
• Requires visits to clients' homes, schools and supportive services within the community.
• Ability to lift and carry light boxes of files and supplies (less than 10 pounds) on occasion.

Extras of joining our team:

• Four Highmark insurance plans for you and your family to choose from
• Free vision insurance with the option for additional coverage
• Free dental insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employer sponsored life insurance
• Employee Assistance Program (EAP)
• Pet Insurance
• Three weeks of PTO in your first year
• Nine paid holidays
• Employee referral bonus program
• 403(b) retirement plan matching contributions
• Tuition reimbursement and educational stipend
• Opportunities for career advancement

Requirements

• Bachelor's degree in Mental Health, Psychology, Education, Counseling, Child Development/Child Care or Social Work with a 2+ years' experience in related services or case management.
• Management of work processes along with strong computer skills for documentation purposes.
• Ability to be flexible especially with scheduling and site locations and to perform and prioritize multiple functions and tasks.

Familylinks takes pride in its status as an Equal Opportunity Employer. Our policies, applicable to both current team members and prospective candidates, prohibit discrimination based on race, color, religious creed, disability, ancestry, national origin, age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status.
Salary Description
$18.00/hr - $20.00/hr