Energy Service Technician - Sangamon County

PURPOSE AND SUMMARY STATEMENT

First and foremost, the Service Technician will provide safe installation and repairs of systems for the company's customers. Our commitment is to safety first.

Under the direction of the Service Manager, accomplishes training required to gain the knowledge and skill to perform all services safely and to provide excellent customer service. The Service Technician will also serve as part-time delivery for the areas of refined fuels, propane, and lubricants in a manner that is safe, efficient, and timely.

ESSENTIAL JOB FUNCTIONS

• Performs service related to propane and refined fuel installations. All propane systems should follow the Propane Policy Manual.
• Prepares and maintains records in accordance with regulations and company procedures. Documents all work performed on all equipment. Obtains customer signatures on all work orders and receipts for pickup or delivery when required.
• Drives truck to deliver Propane & Refined fuel to customers' homes or places of business.
• Replaces outdated propane regulators at customers' homes or places of business.
• Collects accounts from customers and records transactions on customer sales.
• Every employee in the Energy Department is in Sales. Each employee should be willing to make calls on prospective customers to solicit new business and have the ability to speak to customers regarding contracts, fill-up, and other marketing programs.
• Handles complaints promptly.
• Completes regular activity reports.
• Maintains company equipment according to company standards and performs routine maintenance on the equipment.
• Adheres to the uniform policy and maintains the appropriate professional image.

OTHER JOB FUNCTIONS

Performs all other duties as assigned.

REQUIREMENTS

Educations and Experience

• Must attend CETP training courses and achieve a passing score.
• Normally requires route delivery and sales experience to demonstrate organization and time management skills.

Functional Competencies

• Proven professional communication, persuasion, presentation, and customer service skills.
• Proven team-building skills and the ability to work independently and in a team-oriented environment.
• Demonstrated core competencies including business knowledge, collaboration, communication, customer focus, decision-making and skill development.
• Ability to use the computer and "attention to detail" skills and the ability to use the computer to enhance business processes.
• Proven ability to work independently and in a team-oriented environment.

Core Competencies

Demonstrated core competencies including business knowledge, collaboration, communication, customer focus, decision making, and skill development.

Other Requirements

• The Service Technician must reside within the geography assigned when an employment opportunity is presented.

• Understanding of energy products along with sales ability, account collection, record keeping, and reporting.
• Demonstrated math skills and the ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, etc.
• Ability to operate the computer using ticket-making software.
• Must have and maintain a valid CDL license with Hazmat endorsement, be insurable to operate the required vehicle, and have the ability to travel independently.
• Must pass a pre-hire drug and alcohol test and enroll in the company's random drug and alcohol testing program.
• Must be willing to work hours beyond those considered "normal."
• Frequently exposed to extreme weather conditions. Working conditions may occasionally include dust, fumes, chemicals, and electrical hazards with appropriate safety measures.

BENEFITS

EMPLOYEE MISSION STATEMENT

Prairieland FS, Inc strives to provide a Total Rewards package that delivers exceptional pay for exceptional performance, recognizes your dedication to our mission, and helps us attract and retain the highest caliber of talent.